Marisol Serratos
Burbank,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ButterCrumb Bakery
Hickory Hills, IL
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Organized and filed documents according to established procedures.
- Maintained records of filing activities, including document tracking and storage locations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier
Chipotle
Oak Lawn, IL
05.2021 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Reavis High School
Burbank, IL05-2021
Skills
- Call center experience
- Documentation
- Complaint tracking
- Bilingual
- Problem-solving aptitude
- Teamwork skills
- Cash handling expertise
- Online orders preparation
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
ButterCrumb Bakery
06.2022 - Current
Cashier
Chipotle
05.2021 - 06.2022
High School Diploma -
Reavis High School
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