Marisol Soriano
Wichita
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
10
10
years of professional experience
Work History
Shift Lead
DoorDash
Wichita
02.2022 - Current
- Assisted in the training of new employees.
- Implemented company policies consistently across all shifts.
- Provided guidance and support to other team members as needed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Performed administrative tasks including filing documents, data entry.
- Monitored employee performance and provided feedback on areas for improvement.
Receptionist
Ramada
Wichita
06.2015 - 06.2019
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Wichita Highschool East
Wichita, KS05-2015
Skills
- Bilingual in english and spanish
- Employee training
- Shift management
- Inventory control
- Store operations
- Customer service
- Team building
- Time management
- Problem solving
- Decision-making capacity
- Work delegation
Languages
Spanish
Native/ Bilingual
Timeline
Shift Lead
DoorDash
02.2022 - Current
Receptionist
Ramada
06.2015 - 06.2019
High School Diploma -
Wichita Highschool East