Marisol Vazquez
reno
Summary
Results-driven sales and customer service professional with strong communication and negotiation skills. Leverages product and service knowledge to create solutions that enhance customer loyalty and retention. Experienced in training and mentoring teams, fostering collaboration across all levels. Committed to optimizing processes and maintaining high customer satisfaction to support organizational success.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
MG Properties
07.2024 - Current
- Generated leads and converted prospects into signed leases, exceeding monthly leasing goals by implementing targeted follow-up strategies
- Managed lease agreements from negotiation to signing, ensuring compliance with company policies and enhancing tenant satisfaction
- Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels
- Utilized CRM software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions
- Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner
- Collaborated with marketing team to develop advertising strategies that improved property visibility and attracted qualified leads, resulting in increased occupancy rates
Leasing Consultant
FPI Management
04.2024 - 07.2024
- Managed tenant applications for Section 8 housing assistance programs.
- Oversaw low-income properties under Section 8 program, ensuring tenant satisfaction and compliance.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Coordinated inspections to verify adherence to housing quality standards, enhancing living conditions for tenants.
- Facilitated communication among tenants, landlords, and housing authorities to resolve issues and streamline processes.
- Developed informational resources for applicants and current tenants.
- Found affordable housing options for individuals and families.
- Processed Housing Choice Voucher payments to landlords.
- Making sure applications and files are compliant with the state auditor and Reno Housing
Leasing Consultant
KROMER
04.2023 - 04.2024
- Provides current and prospective residents with the best possible customer service to retain residents and lease properties.
- Provides information regarding specific communities as well as services offered with the goal of generating leases for the sites.
- Prepared lease agreements collected security deposits and rent payments from tenants.
- Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
- Managed maintenance and vendor notices to ensure timely resolutions and maintain resident satisfaction.
- Walking units to make sure they're ready for our future residents
- Pulled delinquency reports to monitor outstanding payments and followed up with clients.
- Processed invoices to maintain accurate financial records.
- Completed move-outs through final walkthroughs, key collection, unit inspections, and documentation preparation for accounting.
- processing invoices for vendors & maintenance.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Managed tenant applications for Section 8 housing assistance programs.
- Coordinated inspections and ensured compliance with housing quality standards.
- Facilitated communication between tenants, landlords, and housing authorities.
Sales Associate
T-Mobile
03.2021 - 04.2023
- Assisted customers in selecting suitable options based on their needs and preferences.
- Achieved daily sales targets through effective customer engagement and teamwork.
- Maintained comprehensive knowledge of current and upcoming phone models to assist customers effectively.
- Ensured high quality in every sale by verifying product details and providing accurate information.
- Prepared and submitted all required sales documentation in a prompt and accurate manner.
- Maintained cleanliness and organization of work stations and store displays to enhance customer experience.
- Opened and closed retail location in accordance with written company rules and procedures.
Sales Associate
Cricket Wireless
08.2020 - 07.2021
- Handled inbound phone sales queries, providing tailored solutions to customer needs.
- Guided customers through product options, enabling informed decisions on purchases.
- Ensured quality assurance in sales transactions, contributing to increased customer satisfaction.
- Maintained familiarity with upcoming phone models to assist customers effectively.
- Prepared and submitted all required sales documentation in a prompt and accurate manner.
- Opened and closed retail location in accordance with written company rules and procedures.
- Managed neatness and cleanliness of work stations and public store displays.
Senior Office Customer Service Lead
RC Willey
08.2015 - 08.2020
- Led customer service team to ensure timely resolution of inquiries and issues.
- Mentored new staff in customer interaction protocols and product knowledge.
- Developed training materials to enhance service quality and operational efficiency.
- Streamlined communication processes between departments to improve customer satisfaction.
- Greeted and assisted customers via phone and in person, providing detailed information about merchandise and services to enhance customer experience.
- Answered phones and managed multiple tasks, followed up with clients, sent emails, and scheduled services and deliveries to ensure timely service.
- Performed transactions by collecting payments and financing for credit accounts or part orders while leading and motivating team members.
- Recorded information accurately using Microsoft Word and Excel to ensure data integrity.
Sprint Sales Consultant
Sprint
04.2015 - 08.2015
- Managed new leads from inbound and outbound calls, walk-in traffic, and email to maximize sales opportunities.
- Received inbound phone sales queries from new and existing customers.
- Educated customers on optimal products and services tailored to their needs to enhance satisfaction.
- Assured that store displays and work stations are complete, tidy, functional and presentable.
- Performed all aspects of opening or closing retail store in compliance with written procedures.
- Monitored sales quantities to maintain accurate inventory records and support stock management.
Frontend Supervisor
Ross Dress for Less
07.2014 - 10.2014
- Ensured smooth daily operations by coordinating tasks and addressing employee needs.
- Led fellow employees by providing assistance with questions and tasks.
- Opened registers and counted money in the morning to ensure readiness for operations.
- Organized and maintained clean workspaces to enhance efficiency and workflow.
- Skills handling money, managing, cashiering.
Education
High School Diploma -
Hug High School
Reno, NV06-2014
Skills
- Customer service
- Sales techniques
- Multi-tasking strength
- Problem-solving
- Strong work ethic
- Property management
Timeline
Leasing Consultant
MG Properties
07.2024 - Current
Leasing Consultant
FPI Management
04.2024 - 07.2024
Leasing Consultant
KROMER
04.2023 - 04.2024
Sales Associate
T-Mobile
03.2021 - 04.2023
Sales Associate
Cricket Wireless
08.2020 - 07.2021
Senior Office Customer Service Lead
RC Willey
08.2015 - 08.2020
Sprint Sales Consultant
Sprint
04.2015 - 08.2015
Frontend Supervisor
Ross Dress for Less
07.2014 - 10.2014
High School Diploma -
Hug High School