Marisol Williams
New Bern,NC
Summary
Shift Manager experienced in team management and money handling. Oversaw operations while adapting prioritization to maintain schedules and enhance efficiency. Delivered exceptional customer service through strong work ethic, adaptability, and effective multitasking.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Shift Manager
McDonald’s
Orlando, FL
08.2023 - 07.2026
- Supervised McDonald's crew during peak shifts and maintained smooth restaurant operations.
- Coordinated front counter, drive-thru, and kitchen teams to support fast service.
- Trained crew on McDonald's service standards, food safety, and shift procedures.
- Monitored cash handling, drawer counts, and register accuracy across assigned shifts.
- Resolved customer concerns and supported team members during busy service periods.
- Managed shift handoff notes, inventory checks, and opening or closing routines.
- Coached and guided team members to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
Camera Monitor
San Juan County Adult Detention Center
Farmington, NM
09.2022 - 07.2023
- Observed detainees behavior on camera surveillance devices to promote safety and adherence to facility regulations.
- Logged detainee activity such as entering and leaving assigned sections
- Organized incoming mail to ensure timely delivery to designated detainees.
- Maintained accurate equipment inventory in the work area for operational efficiency.
- Operated doors for qualified personnel in the facility to enter and exit different areas
- Operating radio and telephone to receive and deliver information to facility personnel
Crew Member
McDonald’s
Farmington, NM
09.2020 - 07.2022
- Took customer orders using point-of-sale systems and drive-thru headset.
- Assisted guests with friendly service and answered menu questions.
- Operated grill, fryer, and other kitchen equipment during busy shifts.
- Prepared menu items following McDonald's food safety and quality standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned dining areas, kitchen surfaces, and workstations to McDonald's standards.
Education
Aztec High School
Aztec, NMSkills
- Food safety compliance
- Point of sale
- Cash handling
- Cash drawer reconciliation
- Inventory control
- Customer service focus
- Customer service
- Shift leadership
- Team leadership
- Punctual and reliable
- Adaptable scheduling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shift Manager
McDonald’s
08.2023 - 07.2026
Camera Monitor
San Juan County Adult Detention Center
09.2022 - 07.2023
Crew Member
McDonald’s
09.2020 - 07.2022
Aztec High School