Marisol J. Chauca
Flushing,NY
Summary
Highly motivated banking professional, committed in providing consistently legendary customer service experiences ("LEI") while fomenting customer loyalties. Top-notch relationship-building, sales revenue and account handling efficiency. Always provides high levels of integrity and accuracy in day to day operations. Experienced in team member coaching and development to build a better professional. Organized and reliable candidate, with a history of consistency, flexibility and willingness for growth and development to take on added responsibilities to exceed team and company goals.
Overview
3
3
years of professional experience
Work History
Teller Manager
TD Bank N.A.
Forest Hills, NY
08.2022 - Current
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Trained and evaluated new employees in cash handling procedures, bank policies and customer service oriented behaviors to promote compliance with established standards.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Assistant Head Teller
TD Bank N.A.
Forest Hills, NY
04.2022 - 08.2022
- Supports and leads team in completing day-to-day processes, transactions and activities, utilizing copious steps and systems used by multiple departments.
- Resolved issues with deposits and open items.
- Handled various accounting transactions.
Teller II
TD Bank N.A.
Forest Hills, NY
02.2021 - 04.2022
- Use of extensive knowledge and understanding of a vast range of products, services, processes and systems as necessary in every interaction with Customers and staff
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches to process transactions in a prompt manner.
Teller
TD Bank N.A.
Forest Hills, NY
02.2020 - 02.2021
- Engages Customers in a warm and open manner, assesses needs and responds by providing services or referrals to the appropriate representative.
Education
No Degree - Psychology
Hunter College
New York, NYHigh School Diploma -
The Mary Louis Academy
Jamaica, NY06.2016
Skills
- Customer Service Oriented
- Concise verbal and written communication
- Processing high volume customer and business transactions
- Balance verification and account reconciliation
Accomplishments
Consistent Stream of Highly Rated Customer Satisfaction Surveys with consecutive sales quarters of above target ratings.
Consistent Success in Sales Goals with targets exceeded every quarter for the last two years.
Timeline
Teller Manager
TD Bank N.A.
08.2022 - Current
Assistant Head Teller
TD Bank N.A.
04.2022 - 08.2022
Teller II
TD Bank N.A.
02.2021 - 04.2022
Teller
TD Bank N.A.
02.2020 - 02.2021
No Degree - Psychology
Hunter College
High School Diploma -
The Mary Louis Academy