MARISOL "Mary" DURAN
Jacksonville,FL
Summary
Collaborative Customer Service Representative with 10 years of experience in delivering exceptional customer service and building strong client relationships. Skilled in multitasking, attention to detail, and computer skills. Bilingual in Spanish. Adept at working collaboratively with cross-functional teams to achieve sales goals and provide a positive customer experience.
Overview
10
10
years of professional experience
Work History
Care Facilitator
Dedicated Senior Medical Center
Jacksonville, FL
05.2024 - Current
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
- Verifies patient insurance via website
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
- Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
- Scheduling and coordinating Uber/Lyft rides for patients.
Server
Los Loros Mexican Restaurant
Jacksonville, FL
06.2014 - 05.2024
- Effectively communicate with the kitchen staff to ensure accurate and timely delivery of food orders
- Upsell menu items and promote daily specials to increase sales
- Maintain a thorough knowledge of the menu, including food and drink options, ingredients, and allergen information, in order to provide accurate and helpful recommendations to guests
- Provide prompt and efficient service to all customers, ensuring their satisfaction and repeat business
- Maintain a positive and professional attitude while dealing with difficult or demanding customers.
Education
Associate of Science - Nursing
Florida State College At Jacksonville
Jacksonville, FL05-2026
Associate in Arts -
Florida State College at Jacksonville
12.2018
Skills
- Caring and Empathetic
- Bilingual
- Data Entry
- Multitasking
- Task Prioritization
- Scheduling and calendar management
- Calm Under Pressure
- Problem-Solving
- MS Office
Timeline
Care Facilitator
Dedicated Senior Medical Center
05.2024 - Current
Server
Los Loros Mexican Restaurant
06.2014 - 05.2024
Associate of Science - Nursing
Florida State College At Jacksonville
Associate in Arts -
Florida State College at Jacksonville
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