Marissa Agosto
Staten Island
Summary
Dynamic professional with extensive experience at PLS Check Cashers, excelling in cash handling and customer service management. Proven ability to boost sales and enhance customer satisfaction through effective issue resolution and team motivation. Skilled in staff management, ensuring operational efficiency and a positive work environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
PLS Check Cashers
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
PLS Check Cashers
10.2020 - 11.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Assisted in training of new hires, sharing best practices and company policies.
Cashier
Modell's Sporting Goods
07.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Urban Assembly School
240 E 172nd St, Bronx, NY 1045706-2018
Skills
- Cash handling
- Staff management
- Customer-oriented
- Team supervision
- Positive attitude
- Team motivation
- Customer service management
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
PLS Check Cashers
11.2021 - Current
Customer Service Representative
PLS Check Cashers
10.2020 - 11.2021
Cashier
Modell's Sporting Goods
07.2019 - 09.2019
High School Diploma -
Urban Assembly School
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