Marissa Alvarez
El Paso,TX
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
Singapore Cafe
El Paso
06.2009 - 08.2014
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new waitstaff on service protocols and menu items.
- Handled cash transactions and managed the point-of-sale system effectively.
- Recommended menu items based on customer preferences and dietary restrictions.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Merchandiser
Disneyland Resort
Kissimmee, Florida
01.2009 - 05.2009
- Organized merchandise displays to enhance guest experience and engagement.
- Assisted in inventory management, tracking stock levels and product availability.
- Collaborated with team members to maintain store cleanliness and organization.
- Processed transactions efficiently at the point of sale for guest satisfaction.
Kids Club Counselor & Front Desk Receptionist
Tennis West
El Paso, Texas
05.2007 - 08.2008
- Supervised youth activities, ensuring a safe and engaging environment.
- Organized tennis drills and games to enhance participant skills and enjoyment.
- Assisted in maintaining equipment, ensuring cleanliness and functionality for all users.
- Organized tennis courts
- In charge of member payments
Education
Associate’s Degree - Early Childhood Care And Education
Ashford University
San Diego, CA 09.2018 - 05.2020
Skills
- Order processing
- Point-of-sale management
- Menu knowledge
- Cash handling
- Customer relationship management
- Inventory management
- Team collaboration
- Effective communication
- Guest relations
- Customer service
- Payment processing
Timeline
Associate’s Degree - Early Childhood Care And Education
Ashford University
09.2018 - 05.2020
Waitress
Singapore Cafe
06.2009 - 08.2014
Merchandiser
Disneyland Resort
01.2009 - 05.2009
Kids Club Counselor & Front Desk Receptionist
Tennis West
05.2007 - 08.2008