Marissa Balandran

• Coordinated appointment scheduling and follow-up communications to enhance patient engagement.

• Addressed pharmacy inquiries regarding new or refill prescriptions to support timely patient access to medications.

• Maintained accurate records of medication administration and patient interactions.

• Educated patients on proper medication usage and potential side effects.

• Assisted patients in navigating insurance benefits and coverage options.

• Streamlined communication among patients, families, and healthcare professionals to ensure continuity of care.

• Monitored patient progress and updated care plans.

• Actively participated in staff meetings discussing best practices in patient care coordination.

• Ensured accuracy when entering data into electronic health records system.

• Assisted pharmacists in filling and verifying prescription orders.
• Managed inventory levels and organized medication storage areas.
• Provided excellent customer service by answering inquiries and resolving issues.
• Processed insurance claims and informed customers about coverage options.
• Collaborated with team members to maintain a clean and efficient pharmacy environment.
• Operated pharmacy software for prescription management and record keeping.
• Supported training of new pharmacy staff on operational procedures and policies.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Verified prescriptions and drug labels, documents and packages.
• Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
• Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
• Collaborated with other healthcare professionals to ensure optimal patient care.

• Managed front-of-house operations and ensured smooth guest seating flow.
• Trained and supervised staff on customer service and communication skills.
• Resolved guest inquiries and complaints with professionalism and efficiency.
• Scheduled staff shifts to ensure adequate coverage during busy periods.
• Resolved any complaints or issues with customers quickly and professionally.
• Adhered to safety regulations within the restaurant at all times.
• Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.

• Conducted routine check-ups to monitor patient progress and response to treatments.
• Utilized electronic health records for accurate documentation of patient information.
• Educated patients about their conditions and medications prescribed.
• Responded quickly and efficiently in emergency situations.
• Managed appointment scheduling using electronic health record systems.
• Maintained confidentiality of patient information in compliance with regulations.
• Assisted in preparing exam rooms and ensuring cleanliness standards were met.
• Supported administrative tasks, including filing and document management promptly.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Assisted staff with retrieving files quickly and accurately as needed.
• Updated digital records to ensure information remained current and accessible.
• Managed inventory of office supplies to support daily operations effectively.
• Prepared labels for new files and folders as needed.