Marissa Bellino
Plainfield,IL
Summary
Adept at navigating high-pressure environments, I enhanced customer satisfaction and operational efficiency at Chop'd through exceptional customer service and multitasking proficiency. Demonstrated strong collaboration and time management skills, significantly contributing to team success and maintaining high-quality standards in food preparation and dining experience.
Overview
2
2
years of professional experience
Work History
Host
Jason Gwynne
01.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cook
Quinten Lee
06.2022 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Science - Human Resources Management
Northern Illinois University
Dekalb, IL05.2028
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
Timeline
Host
Jason Gwynne
01.2023 - Current
Cook
Quinten Lee
06.2022 - 12.2022
Bachelor of Science - Human Resources Management
Northern Illinois University
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