Marissa Bird
West Jordan,UT
Summary
Dynamic leader and seasoned pet grooming professional with a proven track record at Petco Animal Supplies Stores Inc., excelling in customer relations and small business operations. Expert in fostering relationships and enhancing customer satisfaction through personalized services. Achieved significant revenue growth by implementing strategic marketing and maintaining high safety standards. Skilled in multitasking and effective communication.
Overview
11
11
years of professional experience
Work History
Owner
Dream Zen Tails Dog Grooming
03.2020 - Current
- Established a safe work environment by upholding strict safety standards and conducting regular inspections of salon equipment and facilities.
- Ordered supplies for forecasted grooming demands.
- Raised employee morale by fostering a positive work environment, recognizing achievements, and encouraging open communication among team members.
- Ensured high-quality service delivery with thorough pre-groom consultations and diligent attention to pet owner requests.
- Enhanced salon revenue by offering personalized grooming packages tailored to individual client needs and preferences.
- Recruited and trained staff to offer grooming services for diverse animals.
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
- Managed inventory control systems to maintain adequate stock levels of grooming supplies, reducing waste and minimizing business expenses.
- Implemented marketing strategies such as promotional events or loyalty programs designed to attract new clients while retaining existing ones.
Mentor
Petco Animal Supplies Stores Inc.
07.2016 - 07.2020
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
07.2017 - 03.2020
- Established a safe work environment by upholding strict safety standards and conducting regular inspections of salon equipment and facilities.
- Ordered supplies for forecasted grooming demands.
- Raised employee morale by fostering a positive work environment, recognizing achievements, and encouraging open communication among team members.
- Ensured high-quality service delivery with thorough pre-groom consultations and diligent attention to pet owner requests.
- Enhanced salon revenue by offering personalized grooming packages tailored to individual client needs and preferences.
- Recruited and trained staff to offer grooming services for diverse animals.
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
- Managed inventory control systems to maintain adequate stock levels of grooming supplies, reducing waste and minimizing business expenses.
- Implemented marketing strategies such as promotional events or loyalty programs designed to attract new clients while retaining existing ones.
Pet Stylist
Petco Animal Supplies Stores Inc.
07.2013 - 07.2017
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
Education
West Jordan High School
West Jordan, UT2012
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Organizing and multitasking
Timeline
Owner
Dream Zen Tails Dog Grooming
03.2020 - Current
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
07.2017 - 03.2020
Mentor
Petco Animal Supplies Stores Inc.
07.2016 - 07.2020
Pet Stylist
Petco Animal Supplies Stores Inc.
07.2013 - 07.2017
West Jordan High School
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