Marissa Burrell
Avondale,AZ
Summary
Organized professional with expertise in case management, client relations, and event coordination. Coordinates event logistics, proposals, and décor installation from planning to execution. Delivers effective communication with clients and stakeholders while managing timelines and documentation. Aiming to leverage administrative and event coordination skills to enhance operations at City of Scottsdale Tourism & Events Department.
Overview
12
12
years of professional experience
Work History
Case Manager
Adelante Healthcare
09.2025 - Current
- Manage an active caseload while coordinating services, appointments, resources, and follow-up activities based on individual client needs.
- Communicate professionally with clients, internal teams, community partners, and other stakeholders to coordinate services and resolve issues.
- Monitor progress, identify barriers, and develop solutions when circumstances or client needs change.
- Coordinate multiple priorities, deadlines, appointments, and service requirements while maintaining a high level of attention to detail.
- Provide responsive customer service and clearly communicate expectations, requirements, timelines, and next steps.
- Maintain accurate, timely, and confidential documentation while ensuring required information and records remain organized and up to date.
- Work independently while collaborating with team members and external partners to ensure services are coordinated effectively.
- Demonstrate strong time management, organization, problem-solving, and interpersonal skills in a fast-paced environment.
Event Stylist & Coordinator
Pretty Pop AZ
04.2021 - Current
- Coordinate private events from initial client inquiry through event completion, including consultations, design planning, proposals, logistics, setup, styling, and breakdown.
- Communicate directly with clients to understand event goals, themes, budgets, preferences, and desired event experience.
- Develop customized event concepts and décor plans incorporating balloon installations, backdrops, tablescapes, floral elements, and other styling details.
- Coordinate event-day logistics, including delivery, setup, installation, styling, adjustments, and timely completion of event décor.
- Source and coordinate décor materials and supplies needed to execute customized event designs.
- Provide professional client service throughout the planning process and address questions, changes, and last-minute requests.
- Enhanced service portfolio by incorporating additional elements of event design, including broader event styling and cohesive event design.
Medical Specialist
Adelante Healthcare
04.2025 - 09.2025
- Coordinated patient check-ins and front-office workflows to streamline interactions between patients and providers.
- Verified insurance eligibility, collected balances and copays, and managed documentation to ensure smooth operations.
- Maintained accurate records and paperwork while delivering customer service and handling administrative tasks in a dynamic environment.
- Provided professional, respectful service and resolved inquiries to enhance overall client experience.
Behavioral Health Medical Assistant
Adelante Healthcare
09.2022 - 04.2025
- Coordinated referrals and communication with healthcare providers, improving access to services and ensuring continuity of care.
- Managed electronic records, patient information, and documentation with strong attention to accuracy and detail.
- Managed electronic records and patient documentation with high accuracy, supporting effective patient management.
- Trained new hires and collaborated with team, fostering consistent service delivery and adherence to best practices.
Recreational Leader
Phoenix Afterschool Center
04.2019 - 08.2022
- Coordinated program activities to create meaningful experiences for participants.
- Led arts, crafts, and homework support activities, tailoring approaches to meet diverse participant needs.
- Organized and evaluated program activities to boost participant engagement and satisfaction.
- Directed part-time and volunteer staff to promote teamwork and streamline program operations.
Customer Service Representative
Elisa M. Gonzales Tax Services
01.2015 - 03.2019
- Handled client inquiries across multiple channels, ensuring timely and professional resolutions that increased client satisfaction.
- Developed strong client relationships through attentive communication, which fostered loyalty and trust.
- Monitored client interactions and follow-up needs to address issues efficiently, leading to improved service quality.
- Supported service delivery by streamlining communication and response processes.
Education
Certified Nurse Assistant Program -
Yond Institute of Learning
Avondale, AZMedical Assistant Program -
Southwest Skill Center, Gateway Community College
Phoenix, AZGeneral Education -
Estrella Community College
Avondale, AZHigh School Diploma -
Westview High School
Avondale, AZRegistered Medical Assistant -
American Medical Technologists
Skills
- Microsoft Office and Google Workspace
- Customer relationship management
- Digital scheduling and communication
- Professional correspondence
- Recordkeeping and documentation
- Event design and coordination
- Client coordination and relations
- Project management
- Customer service and support
- Vendor coordination
- Timeline management
- Administrative support
- Problem solving and organization
- Attention to detail
Timeline
Case Manager
Adelante Healthcare
09.2025 - Current
Medical Specialist
Adelante Healthcare
04.2025 - 09.2025
Behavioral Health Medical Assistant
Adelante Healthcare
09.2022 - 04.2025
Event Stylist & Coordinator
Pretty Pop AZ
04.2021 - Current
Recreational Leader
Phoenix Afterschool Center
04.2019 - 08.2022
Customer Service Representative
Elisa M. Gonzales Tax Services
01.2015 - 03.2019
Certified Nurse Assistant Program -
Yond Institute of Learning
Medical Assistant Program -
Southwest Skill Center, Gateway Community College
General Education -
Estrella Community College
High School Diploma -
Westview High School
Registered Medical Assistant -
American Medical Technologists