Marissa Cabading
Santee,California
Summary
Reliable and upbeat Customer Service Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Scuba Travel Ventures
06.2022 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Strengthened internal controls by assisting in the review of accounting policies and procedures.
- Assisted in the preparation of accurate financial reports, providing key insights for informed decision-making for management.
Crew Member
Pieology
01.2018 - 06.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor of Science - Multicultural Management
California State University, Fullerton
Fullerton05.2022
High School Diploma -
Steele Canyon High School
Spring Valley06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Money handling abilities
- Microsoft Excel
- Customer Relationship Management (CRM)
Affiliations
- Young Actors Theatre, Mar 2014 - Nov 2020
Timeline
Customer Service Representative
Scuba Travel Ventures
06.2022 - Current
Crew Member
Pieology
01.2018 - 06.2022
Bachelor of Science - Multicultural Management
California State University, Fullerton
High School Diploma -
Steele Canyon High School