Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marissa Casasola

Plano,USA

Summary

Experienced lead bartender with a strong background in the hospitality industry. Dedicated to enhancing customer satisfaction and loyalty. Proven track record of exceptional communication and problem-solving skills, optimizing bar operations and increasing sales. Adept at fostering teamwork and upholding high standards of cleanliness and efficiency to drive repeat business.

Overview

6
6
years of professional experience

Work History

Lead Bartender

Mexican Sugar
05.2021 - Current
  • Lead customer service efforts, enhancing satisfaction and loyalty
  • Expertly prepared and served diverse drinks, boosting sales
  • Maintained bar cleanliness and organization, ensuring operational efficiency
  • Accurately managed cash transactions, reducing errors
  • Resolved customer issues promptly, improving retention
  • Spearheaded bar operations, optimizing workflow and significantly boosting customer satisfaction, resulting in measurable increase in repeat business

Lash Technician

Self Employed
01.2020 - 12.2020
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Improved appointment booking efficiency with effective time management and organization skills.
  • Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
  • Maintained full schedule of appointments with over Number clients per week.

Surgical Assistance

Dallas Oral Surgery
01.2019 - 03.2019
  • Assisted in surgical procedures, ensuring sterile environment and patient safety, enhancing operational efficiency
  • Optimized surgical procedures through meticulous preparation and sterile environment maintenance, enhancing operational efficiency and patient safety standards
  • Fostered seamless teamwork with surgeons and nurses, ensuring smooth workflow and contributing to successful surgical outcomes for patients
  • Introduced digital charting system, modernizing record-keeping processes and enabling quicker access to critical patient information

Education

High School Diploma -

Hebron High School
Carrollton
06.2014

Skills

  • Communication
  • Analytical thinking
  • Customer service
  • Networking
  • Negotiation
  • Up-selling
  • Relationship Building
  • Customer Engagement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Bartender

Mexican Sugar
05.2021 - Current

Lash Technician

Self Employed
01.2020 - 12.2020

Surgical Assistance

Dallas Oral Surgery
01.2019 - 03.2019

High School Diploma -

Hebron High School

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Marissa Casasola