Marissa Cash
Fairbanks,AK
Summary
Adept at conflict resolution and customer service, I significantly enhanced loyalty and satisfaction at Lowe's by resolving complaints with empathy and efficiency. My proactive approach, combining critical thinking with active listening, consistently met or exceeded sales targets, fostering long-lasting client relationships and driving repeat business.
I worked with fast paced Firefighter education as a Firefighter intern. Participating in intensive Fire Drills, and learning how to navigate life as a FireFighter
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowe's
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Firefighter Intern
University Fire
01.2023 - 03.2025
- Strengthened teamwork capabilities by collaborating on projects such as station maintenance, apparatus cleaning, and inventory management.
- Increased operational efficiency by assisting with tasks such as hose deployment, ladder placement, and equipment management.
- Improved emergency response times by participating in rigorous training and drills.
- Participated in continuing education opportunities to increase knowledge of current firefighting practices and technology advancements.
- Developed physical fitness levels through regular workouts designed specifically for firefighter job duties and responsibilities.
Sales Manager
31
04.2021 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Bachelors - Homeland Security/ FireScience/ Certified EMT
I am a Certified EMT of the State of Alaska. I am majoring in a Bachelors of Homeland Security, as well as a minor in FireScience.
Skills
- Conflict Resolution
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
I am a certified EMT for the State of Alaska
Timeline
Customer Service Representative - Lowe's
07.2024 - Current
Firefighter Intern - University Fire
01.2023 - 03.2025
Sales Manager - 31
04.2021 - 05.2022
University of Alaska Fairbanks - Bachelors, Homeland Security/ FireScience/ Certified EMT
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