Marissa Contreras
Columbus,OH
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative, Level 2 (Float)
Quest Diagnostics
10.2024 - Current
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Outreach Laboratory Lead
Ohiohealth
11.2023 - 10.2024
- Conducted root cause analyses to identify and address recurring issues, preventing future occurrences.
- Engaged with frontline employees to understand their challenges and perspectives, leading to more effective problem-solving.
- Established lean leadership program, developing next generation of lean thinkers and leaders within organization.
- Met production targets and tight deadlines by collaborating closely with team members.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
Laboratory Technical Assistant
Ohiohealth
10.2020 - 11.2023
- Trained new hires on laboratory procedures, ensuring consistent quality across all team members.
- Provided timely and accurate results for various projects by efficiently prioritizing tasks and managing workload.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
Sales Associate
Bath and Body Works
10.2019 - 01.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Server
Danbury Senior Living
09.2017 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Health Information Management Technology
Columbus State Community College
Columbus, OH05-2024
High School Diploma -
Worthington Kilbourne High School
Worthington, OH05.2018
STNA License -
Delaware Area Career Center
Delaware, OH05.2018
Skills
- Time Management
- Interpersonal Communication
- Adaptability
- Customer service
- Training and coaching
- Problem-solving abilities
- Multitasking Abilities
- Critical Thinking
- Laboratory techniques
- Team building
- Detail Oriented
- Data collection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
Awards
- Miss Worthington Latina, 2017
- The National Society of High School, 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative, Level 2 (Float)
Quest Diagnostics
10.2024 - Current
Outreach Laboratory Lead
Ohiohealth
11.2023 - 10.2024
Laboratory Technical Assistant
Ohiohealth
10.2020 - 11.2023
Sales Associate
Bath and Body Works
10.2019 - 01.2021
Server
Danbury Senior Living
09.2017 - 03.2018
No Degree - Health Information Management Technology
Columbus State Community College
High School Diploma -
Worthington Kilbourne High School
STNA License -
Delaware Area Career Center
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