Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marissa Dela Cruz

Marissa Dela Cruz

Temecula,CA

Summary

Dynamic Business Development Manager with a proven track record at Redlands Healthcare Center, excelling in client relationship cultivation and strategic planning. Leveraged strong negotiation skills to drive business growth and enhance customer service, delivering tailored solutions that significantly increased client satisfaction and retention. Committed to fostering teamwork and continuous improvement in healthcare settings.

Overview

25
25
years of professional experience

Work History

Business Development Manager

Redlands Healthcare Center
01.2020 - Current
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on deep understanding of their unique needs, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Nursing Liaison

MedEx Medical Group
01.2017 - 01.2020
  • Served as a liaison between patients, families, physicians, and nursing staff to ensure clear communication of treatment plans.
  • Participated in professional development opportunities such as conferences and workshops to stay current on best practices and industry trends in nursing liaison roles.
  • Evaluated liaison team performance, identifying areas for improvement and implementing targeted coaching or training interventions as needed.
  • Maintained collaborative liaison with other areas of health care management and helped implement cross-functional quality and utilization initiatives.
  • Improved patient outcomes by providing high-quality nursing care to diverse populations in various clinical settings.
  • Served as technical liaison between customer, quality assurance and vendor and supplier personnel to resolve technical and quality issues.
  • Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
  • Served as a liaison between internal departments and external agencies, fostering collaboration and facilitating communication to achieve common goals.


Nursing Liaison

OneCare Home Health and Hospice
01.2012 - 12.2016


  • Served as a liaison between medical staff, patients, and families for effective communication of treatment goals and progress updates.
  • Streamlined nursing processes, implementing evidence-based practices to increase efficiency and optimize patient care.
  • Developed educational materials and resources to support nursing staff in their daily duties.

Social Services Director

Redlands Healthcare Center
01.2001 - 01.2012
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Facilitated workshops and seminars for clients on vital life skills, improving their independence and quality of life.
  • Coordinated with mental health professionals to integrate psychological support services into overall care plans.
  • Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
  • Enhanced community engagement by developing and implementing outreach programs tailored to diverse populations.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.

Education

Social Work

Chaffey College
Ontario, CA
01-1998

Nursing

Capitol Medical Center And Colleges
Manila, Philippines
01-1989

Skills

  • Team leadership
  • Business development and planning
  • Customer service
  • Negotiations

Timeline

Business Development Manager

Redlands Healthcare Center
01.2020 - Current

Nursing Liaison

MedEx Medical Group
01.2017 - 01.2020

Nursing Liaison

OneCare Home Health and Hospice
01.2012 - 12.2016

Social Services Director

Redlands Healthcare Center
01.2001 - 01.2012

Social Work

Chaffey College

Nursing

Capitol Medical Center And Colleges

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