Marissa Diaz
Sacramento,CA
Summary
Experience in crisis intervention, crisis management, suicide prevention as well as peer services and support. Great interpersonal communication, conflict management, and multitasking abilities. Knowledgeable about strategies for managing and de-escalating emotionally-charged crisis situations. Skilled in active listening, rapport-building and collaborative problem-solving.
Overview
4
4
years of professional experience
Work History
Clinical Supervisor
CONTACT Care Line
10.2023 - Current
- Provide real-time support to crisis counselors, provide expertise on internal policies, concrete knowledge of internal training and onboarding.
- Experience with clinical high risk conversations such as suicide, homicide, child abuse, substances, domestic violence etc.
- Managing and supporting groups of crisis counselors and conducting performance reviews, and supporting professional development.
- Training, onboarding, and mentoring clinical staff.
Crisis Line Specialist
CONTACT Care Line
07.2023 - 10.2023
- Provide crisis intervention and emotional support to all clients via chat, text, and calls.
- Generate detailed and thorough documentation of all calls, chats, and texts.
- Collaborate and assist other team members in answering all incoming calls, texts, and chats.
- Provide texters and callers with interventions, collaborative problem-solving, active listening, and crisis management.
Warm Line Peer Support Counselor
Mental Health Association Of San Francisco
07.2023 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated knowledge of Peer Recovery Model and wellness principles and shared this information with others struggling during recovery.
- Supported individuals dealing with mental health and emotional issues.
- Increased awareness of and supported participation in self-help, advocacy organizations, and appropriate self-disclosure.
Crisis Counselor - Text, Chat, & Call Specialist
WellSpace Health
02.2023 - 08.2023
- Provided crisis intervention and emotional support to all clients via chat, text, and calls.
- Generated detailed and thorough documentation of all calls, chats, and texts.
- Collaborated with other team members to answer all incoming calls, texts, and chats.
- Provided texters and callers with interventions, collaborative problem-solving, active listening, and crisis management.
Caregiver
Atria Covell Gardens
10.2021 - 02.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Crisis Counselor Volunteer
Crisis Text Line
09.2019 - 08.2020
- Used skills such as active listening and collaborative problem-solving daily to connect with visitors and address concerns.
- Evaluated risk of visitors or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
Bachelor of Arts - Psychology
University of California Davis
Davis, CA09.2023
High School Diploma -
Banning High School
Banning, CA05.2019
Skills
- Emotional Intelligence
- Team Leadership
- Suicide Prevention
- Crisis Intervention
- Crisis Management
- Interpersonal Communication
- Active Listening
- De-escalation
- Safety Planning
- Calm in High-Stress Situations
- Confidentiality
- Professional Ethics
Timeline
Clinical Supervisor
CONTACT Care Line
10.2023 - Current
Crisis Line Specialist
CONTACT Care Line
07.2023 - 10.2023
Warm Line Peer Support Counselor
Mental Health Association Of San Francisco
07.2023 - Current
Crisis Counselor - Text, Chat, & Call Specialist
WellSpace Health
02.2023 - 08.2023
Caregiver
Atria Covell Gardens
10.2021 - 02.2022
Crisis Counselor Volunteer
Crisis Text Line
09.2019 - 08.2020
Bachelor of Arts - Psychology
University of California Davis
High School Diploma -
Banning High School
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