Summary
Overview
Work History
Education
Skills
Timeline
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Marissa DiGloria

Elgin,Illinois

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Bartender

Village Tavern & Grill
South Elgin, IL
08.2022 - 08.2023
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Waitress

Village Tavern & Grill
South Elgin, IL
08.2022 - 08.2023
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Cashier Team Lead

Shoe Carnival
South Elgin, IL
08.2019 - 08.2022
  • Processed refunds and exchanges according to company policy.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Education

Bachelor of Science - Biology

Elmhurst University
Elmhurst, IL
05-2025

Associate of Arts -

Elgin Community College
Elgin, IL
05-2021

Skills

  • Engaging Personality
  • Service-Oriented Mindset
  • Team Training and Development
  • Organizational Ability

Timeline

Bartender

Village Tavern & Grill
08.2022 - 08.2023

Waitress

Village Tavern & Grill
08.2022 - 08.2023

Cashier Team Lead

Shoe Carnival
08.2019 - 08.2022

Bachelor of Science - Biology

Elmhurst University

Associate of Arts -

Elgin Community College

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Marissa DiGloria