Marissa Eisner
Dickeyville,WI
Summary
Highly motivated individual seeking an entry-level opportunity in a surgical or operating setting. Brings strong attention to detail, excellent communication skills, and a genuine interest in supporting surgical teams. Eager to learn on the job, follow strict safety and sterile protocols, and grow into a Surgical Assistant role.
Overview
9
9
years of professional experience
Work History
Office Manager
Lettman Chiropractic
Dubuque, Iowa
02.2025 - Current
- Managed daily office operations and ensured smooth workflow.
- Coordinated patient appointments and maintained scheduling calendars.
- Oversaw inventory management and ordered office supplies as needed.
- All insurance billing
- Personal injury and work comp cases
- Hiring and training new staff
- Working side by side with three doctors
Corporate Benefits Coordinator
McCoy Group
Dubuque, Iowa
08.2024 - 01.2025
- Conducted employee orientations to explain benefits programs.
- Assisted employees with enrollment in health and welfare plans.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Responded to inquiries from current and former employees regarding their benefits package.
- Performed routine audits of payroll deductions for accuracy and compliance with applicable laws.
Human Resources Representative
McDonald Plastic Molding
Cuba City, WI
08.2022 - 03.2024
- Facilitating HR processes and procedures at McDonald Plastic Molding
- Successfully implementing innovative HR strategies, enhancing employee engagement
- Utilizing analytical skills to address HR-related issues and improve workflow
- Effectively collaborating with teams to achieve organizational objectives
- Effectively handling all co-worker relations issues with dignity and respect
- Working closely with the plant manager and other leadership
- Assist in safety activities including that all safety related documents are properly maintained
- Interviewing/onboarding new co-workers, initiating paperwork and computer entry into the HR system.
Talent Acquisition Coordinator - Recruiter
MercyOne Dubuque Medical Center
Dubuque, IA
09.2021 - 08.2022
- Monitored applications for open roles to identify optimal candidates for first-round interviews
- Tracked onboarding activities to coordinate necessary paperwork, orientation and job-specific training
- Completed detailed documentation of candidate progression through interview process within 24 hours of interviews
- Compiled and distributed weekly recruitment reports organized by position type
- Posted positions on target job boards to attract qualified candidates and fill vacancies
- Managed the onboarding of new employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion
- Met with new hires to conduct orientation and on-boarding sessions.
Member Service Representative
Dupaco Community Credit Union
Platteville, WI
06.2018 - 05.2021
- Offered products and services to meet customers' needs and goals
- Communicated and followed up with prospective members via phone or email to process pending account applications
- Placed outbound calls to existing members, offering additional consultation on products and services
- Met and exceeded daily service quality and performance goals
- Remained calm, composed and polite to deescalate aggressive customer behavior
- Served as friendly first point of contact for customer inquiries
- Updated customer accounts with current personal and purchasing information
- Upsold and cross-sold add-on purchases to increase sales.
Salon Director
Suntan City
Platteville, WI
11.2016 - 06.2018
- Recommended and implemented procedural changes to enhance services rendered to customers
- Monitored and adjusted staff schedules based on business requirements
- Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence
- Resolved problems, provided open communication and recommended discipline and terminations
- Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews
- Developed and optimized spa's sales, marketing and promotional strategies.
Education
Associate of Science - Nursing
Northeast Iowa Community College
Peosta, IA 06.2025 - 12.2025
First Responder - Emergency Medical Technology
Southwest Technical College
Fennimore, WI02-2024
Leadership Training -
Northeast Iowa Community college
12.2023
High School Diploma -
Platteville High School
Dickeyville, WICPR - CPR
Southwest Technical College
Skills
Ability to work under pressure
Follow policies/procedures
Attention to detail
Maintaining a clean and sanitary environment
Working quickly and efficiently
Maintaining a good work dynamic
Timeline
Associate of Science - Nursing
Northeast Iowa Community College
06.2025 - 12.2025
Office Manager
Lettman Chiropractic
02.2025 - Current
Corporate Benefits Coordinator
McCoy Group
08.2024 - 01.2025
Human Resources Representative
McDonald Plastic Molding
08.2022 - 03.2024
Talent Acquisition Coordinator - Recruiter
MercyOne Dubuque Medical Center
09.2021 - 08.2022
Member Service Representative
Dupaco Community Credit Union
06.2018 - 05.2021
Salon Director
Suntan City
11.2016 - 06.2018
First Responder - Emergency Medical Technology
Southwest Technical College
Leadership Training -
Northeast Iowa Community college
High School Diploma -
Platteville High School
CPR - CPR
Southwest Technical College