Marissa Feeken
High Point,NC
Summary
Experienced Merchandising Service Associate with 6+ years in retail, specializing in inventory optimization, vendor coordination, and data-driven assessments. Demonstrates strong skills in project coordination, customer engagement, and analytical thinking, consistently enhancing store compliance and customer satisfaction. Proven track record in driving measurable revenue growth and ensuring timely, accurate order fulfillment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Merchandising Service Associate
Lowe's Home Improvement
06.2018 - Current
- Collaborated with vendors and merchandising service team to ensure accurate and timely completion of merchandise resets according to Lowe's specifications.
- Analyzed merchandising metrics and provided feedback to store, market, and corporate leaders on execution and in-store service.
- Conduct data-driven assessments to optimize inventory levels, reducing stockouts and overstock situations.
- Streamlined vendor coordination to ensure timely merchandise resets, enhancing store compliance with Lowe's standards.
Pro Services Sales Specialist
Lowe's Home Improvement
07.2017 - 06.2018
- Managed large-scale orders and coordinated multiple projects, ensuring timely and accurate processing, delivery, and follow-up to meet customer expectations.
- Collaborated with internal teams, including merchandising and inventory management, to ensure stock availability and seamless order fulfillment for Pro customers.
- Grew territory through successful networking, consistent customer engagement, and quick response to customer concerns or requests within target timeframes.
- Worked closely with team members to ensure timely project completion and exceptional service delivery, fostering a supportive work environment.
- Ensured accuracy in order processing and inventory management, minimizing errors and maximizing efficiency.
- Implemented strategic sales techniques, significantly enhancing customer engagement and driving measurable revenue growth.
Fulfillment Associate
Lowe's Home Improvement
02.2017 - 07.2017
- Collaborated with delivery teams and installation providers to prepare orders for dispatch, ensuring adherence to safety standards and reducing delays in deliveries.
- Collaborated with team to ensure timely fulfillment of customer orders, demonstrating strong work ethic and commitment to punctuality.
- Executed efficient order processing and shipping, leading to improved customer satisfaction and streamlined operations.
- Worked closely with cross-functional teams to optimize fulfillment processes, enhancing overall team productivity and cohesion.
- Demonstrated a proactive approach in learning new systems and procedures, contributing to a dynamic and efficient work environment.
Cashier
Lowe's Home Improvement
09.2015 - 07.2016
- Monitored and assisted multiple customers at self-checkout registers, ensuring smooth, accurate transactions while providing personalized support.
- Processed sales transactions, returns, and refunds efficiently, adhering to company guidelines and maintaining accurate cash drawer limits.
- Efficiently processed transactions, ensuring customer satisfaction and reducing wait times, demonstrating strong multitasking and problem-solving skills.
- Consistently exceeded sales targets by promoting store promotions and upselling, contributing to overall store revenue growth.
- Enhanced customer loyalty by actively promoting store promotions and loyalty programs, contributing to increased sales.
Education
Associate of Arts - Graphic Design
Gulf Coast State College
Panama City, FLSkills
Customer Engagement
Customer Retention
Sales Experience
Order Fulfillment
Cross-functional Collaboration
Stakeholder Communication
Problem-Solving
Time Management
Adaptability
Quality Assurance
Product Knowledge
Analytical Thinking
Project Coordination
Strategic Planning
Visual Merchandising
Creativity
Certification
- Pallet Jack Certification
- Forklift Certification
Timeline
Merchandising Service Associate
Lowe's Home Improvement
06.2018 - Current
Pro Services Sales Specialist
Lowe's Home Improvement
07.2017 - 06.2018
Fulfillment Associate
Lowe's Home Improvement
02.2017 - 07.2017
Cashier
Lowe's Home Improvement
09.2015 - 07.2016
Associate of Arts - Graphic Design
Gulf Coast State College
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