Marissa Fleming
Davisville,Wv
Summary
Medical reception professional well-versed in office management and patient interaction. Adept at coordinating appointments, greeting patients, and ensuring smooth office operations. Known for fostering team collaboration and consistently adapting to dynamic healthcare environments. Skilled in multitasking, communication, and organizational tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Medical Front Office Receptionist
MedExpress Urgent Care
09.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered phone calls and messages for 3 physician In a urgent care medical facility, scheduling appointments, and handling patient inquiries.
Emergency Room Registration Clerk
Camden Clark Medical Center
06.2020 - 09.2021
- Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
Bakery Manager
Kroger
06.2015 - 07.2020
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Cardiac Receptionist
Parkersburg Cardiology
05.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate of Science -
Washington State Community Collage
710 Colegate Dr, Marietta, OH 4575005-2025
High School Diploma -
Parkersburg High School
2101 Dudley Ave, Parkersburg, WV 2610105-2015
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Attention to detail
- Verbal Communication
- Remote office availability
- Leadership
- Multitasking Abilities
- Calm Under pressure
- Teamwork and collaboration
Timeline
Medical Front Office Receptionist
MedExpress Urgent Care
09.2021 - Current
Emergency Room Registration Clerk
Camden Clark Medical Center
06.2020 - 09.2021
Cardiac Receptionist
Parkersburg Cardiology
05.2019 - 06.2020
Bakery Manager
Kroger
06.2015 - 07.2020
Associate of Science -
Washington State Community Collage
High School Diploma -
Parkersburg High School
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