Marissa Galvez
Bellevue,ID
Summary
Highly-motivated bilingual employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional customer service skills.
Overview
14
14
years of professional experience
Work History
Personal Banker
D.L. Evans Bank
Bellevue, Idaho
03.2021 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Processed loan applications according to established guidelines.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Client Relations Consultant
U.S. Bank
Hailey , Idaho
06.2016 - 03.2021
- Developed and maintained relationships with clients through regular communication.
- Delivered excellent customer service using effective interpersonal and problem-solving skills.
- Analyzed internal reports to ensure compliance with regulations.
- Maintained an effective database of client information including contact details, preferences.
Food Runner
Globus Restaurant
Ketchum, Idaho
06.2014 - 08.2016
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Checked all dishes before delivering them to ensure quality standards were met.
- Managed multiple food orders, prioritizing based on cooking time and customer needs.
Front Desk Receptionist
Sawtooth Grooming
Bellevue, Idaho
06.2010 - 05.2016
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and cash.
Server
B Restaurant and Bar
Ketchum, ID
06.2012 - 06.2014
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and credit card system.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
High School Diploma -
Wood River High School
Hailey, ID01-2010
Some College (No Degree) -
BSU
Boise, IDSkills
- Bilingual (English, Spanish)
- Attention to Detail
- Customer Service
- Self Motivation
- Multitasking
- Relationship building and management
References
- References available upon request
Timeline
Personal Banker
D.L. Evans Bank
03.2021 - Current
Client Relations Consultant
U.S. Bank
06.2016 - 03.2021
Food Runner
Globus Restaurant
06.2014 - 08.2016
Server
B Restaurant and Bar
06.2012 - 06.2014
Front Desk Receptionist
Sawtooth Grooming
06.2010 - 05.2016
High School Diploma -
Wood River High School
Some College (No Degree) -
BSU