Marissa Hall
Dental Assistant
Saltillo,MS
Summary
Working in customer service for over four years. Always been told that I have a great personality and that I am a wonderful team player.
Recently just graduated from a dental assisting program where learning just about everything there is to know about working in a dental office. Learned the basics for working as a dental assistant but did learn that every dental office is different.
Setting up the dental room for you, the doctor, and the patient, seating a patient, taking x-rays, steps for taking impressions, transferring tools, just to name a few.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
David's Bridal
09.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
Cashier and Floor Associate
Shoe Carnival
05.2018 - 09.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Dental Assisting
Accelerated Dental Assisting Academy
Tupelo, MS07.2022
Associate of Arts - Communications
Northeast Mississippi Community College
Booneville, MS05.2021
High School Diploma -
Saltillo High School
Saltillo, MS05.2019
Skills
- Customer Data Confidentiality
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Order and Refund Processing
- Call Transfers
- Answering Customer Questions
- Customer Service and Assistance
Certification
CPR Certified
Certified Dental Assistant
Timeline
Customer Service Representative
David's Bridal
09.2021 - 07.2022
Cashier and Floor Associate
Shoe Carnival
05.2018 - 09.2021
Dental Assisting
Accelerated Dental Assisting Academy
Associate of Arts - Communications
Northeast Mississippi Community College
High School Diploma -
Saltillo High School
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