Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Hamilton

Spanaway

Summary

Versatile professional with a robust background in customer service and massage therapy, notably at Hand And Stone. Excelled in client retention and teamwork, enhancing customer satisfaction and operational efficiency. Skilled in Reiki and adept at fostering positive relationships, demonstrating a unique blend of technical proficiency and interpersonal prowess.

Overview

14
14
years of professional experience

Work History

Recruiter

Hand And Stone
09.2023 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Collaborated with managers to identify and address employee relations issues.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Massage Therapist

Hand And Stone
07.2018 - 07.2022
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.

Sales Associate

Kohl's
08.2017 - 05.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Quartermaster and Chemical Equipment Repairer 91J

US Army
06.2011 - 08.2014
  • Used hand and power tools to repair and maintain industrial machinery.
  • Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.
  • Serviced military vehicles
  • Conducted routine maintenance and inspections to identify and address mechanical issues.

Education

Diploma -

Cortiva Institute of Massage Therapy
Federal Way, WA
08-2017

High School Diploma -

Heritage High School
Menifee, CA
06-2011

Skills

  • Customer service
  • Massage therapy
  • Client retention
  • Reiki
  • Spa treatment knowledge
  • Teamwork and collaboration
  • Task prioritization
  • Stocking and receiving
  • Adapt to diverse groups
  • Excellent people skills

Timeline

Recruiter

Hand And Stone
09.2023 - Current

Massage Therapist

Hand And Stone
07.2018 - 07.2022

Sales Associate

Kohl's
08.2017 - 05.2020

Quartermaster and Chemical Equipment Repairer 91J

US Army
06.2011 - 08.2014

Diploma -

Cortiva Institute of Massage Therapy

High School Diploma -

Heritage High School
Marissa Hamilton