Marissa Harlow
Albuquerque,NM
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
High Desert Chevron
09.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
El Patron Restaurant
03.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Sadie's Of New Mexico
10.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Bravo! Cucina Italiana
08.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Rooftop
03.2021 - 04.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server/Bartender
Red Robin
09.2020 - 02.2021
Server
Sadie's Of New Mexico`
07.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
No Degree -
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Reliability and punctuality
Cash Register Operation
Basic Math Competence
Cash handling expertise
Liquor regulations and compliance
POS system operations
Written and verbal communication
Certification
- Alcohol servers license
- Food handlers license
Timeline
Cashier - High Desert Chevron
09.2022 - 03.2024
Server - El Patron Restaurant
03.2022 - 05.2022
Server - Sadie's Of New Mexico
10.2021 - 02.2022
Server - Bravo! Cucina Italiana
08.2021 - 10.2021
Bartender - Rooftop
03.2021 - 04.2021
Server/Bartender - Red Robin
09.2020 - 02.2021
Server - Sadie's Of New Mexico`
07.2019 - 06.2020
Gilbert L. Sena Charter Highschool - No Degree,