Marissa Hart
Pearland ,TX
Summary
Accomplished Customer Service Agent with a proven track record at Sixt Rent A Car, excelling in empathy-driven service and problem resolution. Mastered the art of turning challenging situations into opportunities for brand loyalty enhancement, leveraging outstanding communication skills and data entry proficiency. Achieved significant customer satisfaction through active listening and effective complaint resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Sixt Rent A Car
06.2024 - 02.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Bowlero Lanes
01.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Pearland High School
Pearland, TX05.2018
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Returns processing
- Reliability and punctuality
- Phone etiquette
- Returns and exchanges
- Complaint resolution
- Prioritization
Timeline
Customer Service Agent
Sixt Rent A Car
06.2024 - 02.2025
Customer Service Representative
Bowlero Lanes
01.2024 - 08.2024
Pearland High School
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