Marissa Hawkins
Turners Station,KY
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Cracker Barrel Old Country Store. Excelled in guest engagement and POS system operation, boosting service efficiency. Adept at relationship management and a team player, consistently ensuring high-quality customer experiences. Skilled in cash handling and known for a strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Henry County High School
New Castle, KY05.2024
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Guest service
Organization
Customer Satisfaction
POS System Operation
Relationship Management
Sales expertise
Warm and Friendly
Team Player
Timeline
Server
Cracker Barrell Old Country Store
05.2022 - Current
High School Diploma -
Henry County High School
Similar Profiles
Brian CastanedaBrian Castaneda
Grill Cook at Cracker Barrell Old Country StoreGrill Cook at Cracker Barrell Old Country Store
Aliyah FernandezAliyah Fernandez
Server at Cracker Barrell Old Country StoreServer at Cracker Barrell Old Country Store
Monica EllisMonica Ellis
Retail Shift Leader at Cracker Barrell Old Country StoreRetail Shift Leader at Cracker Barrell Old Country Store
Trinity WoodardTrinity Woodard
Sales Associate at Cracker Barrell Old Country StoreSales Associate at Cracker Barrell Old Country Store
Tracy RoseTracy Rose
Payroll Analyst at Adecco CorporationPayroll Analyst at Adecco Corporation