Marissa Hernandez
Tucson,AZ
Summary
I am a organized and motivated employee eager to apply time management and organizational skills in various environments. Also reliable with extensive track record in demanding sales. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Sonder
06.2023 - 12.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed incoming calls and messages professionally through Salesforce while maintaining an exceptional level of customer service in person.
Leasing Agent
Knightvest Residential
09.2021 - 02.2023
- Property take-over with 495 units.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, and quickly resolving issues.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinated with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Tracked leads using Onesite software and followed up with interested parties.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Leasing Agent
Career Strategies Inc
03.2021 - 09.2021
- Presented apartment, house or other properties to prospective clients in a persuasive manner.
- Provided accurate information on the different features of properties.
- Knowledge of leasing rules and regulations as well as fair housing laws.
- Encouraged prospective tenants to fill out applications after property tours.
- Promoted property to businesses in local area through marketing collateral, phone calls and email.
Remote Loan Representative
Wells Fargo
11.2019 - 03.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Built sustainable relationships and trust with customers accounts through open and interactive communication.
- Provided accurate, valid and complete information by using the right methods/tools.
- As well as follow up to ensure resolution and keep records of customer interactions.
Sales Associate
Victoria Secret
11.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened credit cards.
Education
High School Diploma -
Tucson High School
Tucson, AZ2016
Skills
- Microsoft Office: Word, Excel
- Property Management Software: Onesite
- Data Entry
- Market Tracking
- Customer Relations
- Critical thinking and problem solving
- Oral and written communications skills
- Salesforce CRM
Timeline
Front Desk Agent
Sonder
06.2023 - 12.2024
Leasing Agent
Knightvest Residential
09.2021 - 02.2023
Leasing Agent
Career Strategies Inc
03.2021 - 09.2021
Remote Loan Representative
Wells Fargo
11.2019 - 03.2021
Sales Associate
Victoria Secret
11.2018 - 11.2019
High School Diploma -
Tucson High School
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