MARISSA HOUSAM
Spokane,WA
Summary
Successful Recruiting/Sales Manager bringing 7+ years of experience coordinating applicant and employer interactions with speed and efficiency. Proficient in closing a high volume of sales. Strong in customer satisfaction and retention. Offers top-notch planning, problem-solving and program management abilities. Exceptional background in sourcing for hard-to-fill positions.
Dynamic Outside Sales Representative with proven record of creating valuable, customized solutions. Highly talented and driven to exceed expectations and sales goals. Identifies leads, manages prospects and acquires new business while servicing existing clients.
Accomplished Outside Sales Representative offering 7+ years of experience in Business 2 Business Sales industry. Seasoned leader with outstanding communication skills, leveraging positive rapport building and service-oriented acumen to garner, grow and sustain loyal customer relationships. Actively manage sales territory and develops plan and corrective actions to meet target of profitability.
Overview
24
24
years of professional experience
Work History
Outside Sales Consultant
Unifirst Corporation
Spokane, WA
10.2022 - 03.2024
- Developed and implemented sales strategies to increase customer base.
- Identified potential customers through research, referrals and cold calling.
- Formulated individualized presentations for each prospect based on their needs.
- Maintained relationships with existing clients by providing timely follow-up services.
- Researched competitors' activities to identify areas of improvement in order to gain competitive advantage.
- Prepared weekly reports outlining sales activities, goals achieved, and future plans for management review.
- Negotiated contracts with clients while maintaining profitable margins for the company.
- Created detailed proposals that outlined pricing structures, payment terms, delivery schedules.
- Generated sales by prospecting, negotiating contracts and closing.
Real Estate Agent
Professional Realty Group
Spokane, WA
07.2020 - 03.2023
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Called or emailed lapsed clients to inquire about continuing needs.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
Director of Recruiting and Sales
Kelly Right Real Estate
Spokane, WA
10.2014 - 05.2020
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
- Onboarded and trained more than 100 new employees per year.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Built trusting relationships with customers by making personal connections.
- Acted as point of contact for internal and external customers across departments.
- Offered product and service consultations and employed upselling techniques.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Implemented CRM strategy to automate leads management.
Landscape and Outdoor Living Professional
Greenflash Landscape and Design
Kirkland, WA
04.2007 - 08.2014
- Responsible for marketing company to expand clientel.
- Fielded an average of 50 or more customer service calls per day.
- Developed designs for outdoor living.
- Successful in executing customer loyalty and satisfaction.
- Recommended and helped customers select merchandise based on their needs.
- Tracked down sources of special products and services to meet customers' special needs.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Assistant Manager
Totally Wireless
Kirkland, WA
05.2000 - 06.2004
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Executed High Volume Sales with large corporations
Inside Sales Associate
Allstate Corp
Spokane, WA
08.2004 - 03.2007
- Contacted new and existing customers to discuss product and service solutions.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Collaborated with team members to determine strategic sales approaches.
- Maintained detailed account records and contact logs to facilitate sales process.
- Delivered superior customer support to improve account retention rate.
- Leveraged computer system to input customer orders and pricing information.
Education
Licensed Insurance Agent - Insurance
WA INSURANCE COMMISSION
Spokane, WA10-2022
Licensed Real Estate Agent -
Rockwell Institute
Bellevue WA 06.2020
High School Diploma -
Lewis and Clark High School
1996
Skills
- Administrative
- Communication skills
- Client
- Customer satisfaction
- Customer service
- Dependable
- Marketing
- Office
- MS Word
- Organization skills
- Personnel
- Policies
- Promotion
- Sales
- Sales and management
- Staff training
- Team player
- Recruitment and hiring
- Leadership
- Friendly, positive attitude
Affiliations
- Member, Small Business Association (2008 - present)
Timeline
Outside Sales Consultant
Unifirst Corporation
10.2022 - 03.2024
Real Estate Agent
Professional Realty Group
07.2020 - 03.2023
Director of Recruiting and Sales
Kelly Right Real Estate
10.2014 - 05.2020
Landscape and Outdoor Living Professional
Greenflash Landscape and Design
04.2007 - 08.2014
Inside Sales Associate
Allstate Corp
08.2004 - 03.2007
Assistant Manager
Totally Wireless
05.2000 - 06.2004
Licensed Insurance Agent - Insurance
WA INSURANCE COMMISSION
Licensed Real Estate Agent -
Rockwell Institute
High School Diploma -
Lewis and Clark High School
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