Aneris Mena
New York,USA
Summary
A motivated and resourceful individual with hands-on experience in customer-facing roles within retail and e-commerce. Adept at understanding human behavior, fostering communication, and managing relationships, with a strong interest in talent acquisition, employee development, and HR compliance. Known for attention to detail, organizational skills, and a commitment to aligning HR strategies with business objectives. Passionate about pursuing a career as a Human Resource Specialist to contribute to employee success and organizational growth.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Swarovski
Manhattan, NY
01.2025 - Current
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Provided detailed product information to customers, including features, prices, and availability.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Operated register, handled cash and processed credit card transactions.
Key Holder
Swatch
Manhattan, USA
12.2023 - 11.2024
- In charge of opening to closing procedures and training and mentoring team members
- Gained knowledge of Swiss-made watches and received training for changing batteries, fixing watches, linking, and polishing
- Collaborated with team members to ensure smooth store operations, achieving KPIs, and fostering a positive work environment
Key Holder
Fragrance.Net
Manhattan, USA
11.2021 - 12.2023
- Daily opening to closing procedures
- Making sure team members meet their sales goals
- Cultivated a strong knowledge of fragrance brands, notes, and industry trends to deliver tailored recommendations
- Collaborated with team members to achieve sales goals and maintain smooth daily operations
Sales Associate
Victoria’s Secret
Manhattan, USA
03.2017 - 09.2021
- Delivered a high-touch customer experience by understanding client preferences and providing personalized product recommendations for lingerie, beauty, and lifestyle collections
- Consistently met or exceeded sales targets through upselling, cross-selling, and promoting special offers or loyalty programs
- Supported store merchandising efforts by maintaining visually appealing displays and ensuring the sales floor was organized and well-stocked
Education
Bachelor of Arts - Human Relations, Minor: Psychology
School of Professional Studies
Manhattan, NY05.2026
Associate of Applied Science - Business Management, General Human Resources
Borough of Manhattan Community College
Manhattan, NY09.2022
Skills
- Customer Relationship Management (CRM)
- Data Analysis
- Communication
- Decision-Making
- Human Resources Technology & Systems
- Administrative
Languages
- Spanish
- English
- Portuguese
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Sales Consultant
Swarovski
01.2025 - Current
Key Holder
Swatch
12.2023 - 11.2024
Key Holder
Fragrance.Net
11.2021 - 12.2023
Sales Associate
Victoria’s Secret
03.2017 - 09.2021
Bachelor of Arts - Human Relations, Minor: Psychology
School of Professional Studies
Associate of Applied Science - Business Management, General Human Resources
Borough of Manhattan Community College
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