Mykayla Sestito
Red Bank,NJ
Summary
Organized, self-motivated individual with multi-faceted experience who demonstrated customer service and office experience in public and private organizations. Managed projects simultaneously and efficiently by overseeing the daily operations in public housing and child-focused programs. Proven ability to develop strong relationships across cultures and to provide decisive team leadership in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Consultant
Victra Verizon
Eatontown
11.2022 - 12.2023
- Selling products or services to customers and representing the brand.
- Asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships.
- Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.
- completing customer contracts and warranties
- pulling products from inventory
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager
Journeys
Eatontown, NJ
11.2020 - 11.2022
- Meet and exceed sales goals and standards of performance
- Direct and motivate employees to attain personal sales goals weekly
- Hold staff accountable for meeting sales goals
- Provide a fun, full-service shopping experience to customers
- Stay informed of current fashion trends
- Assist Store Manager in recruiting, training, and developing a successful sales team
- Evaluate the training needs of store employees and communicate those to the Store Manager
- Recognize talented staff and help develop them for growth within the company
- Evaluate staffing levels to maintain maximum productivity and sales effectiveness
- Help ensure that employee time is effectively and efficiently used
- Manage all aspects of store operations in Store Manager’s absence
- Maintain a safe work environment
- Follow all Loss Prevention practices and protect company assets
- Perform all operational procedures accurately, in accordance with Operations Policies
- Organize stockroom according to Operations Policy Manual
- Maintain store appearance
- Provide feedback and coaching to all employees
- Supervise the daily operations of the store in Store Manager’s absence
- Identify and report unacceptable work performance and disciplinary problems to Store Manager
- Resolve customer issues effectively
- Created employee schedules to align coverage with forecasted demands.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Administrative Assistant/ Senior Activities Coordi
Red Bank Housing Authority
Red Bank, NJ
01.2020 - 01.2021
- Filed recipient paperwork in correct names files
- Create emails and handouts to be sent through mail or to doorstep
- Create fun flyers for events planned by myself
- Handled cash given by recipients for rent,assistance,etc.
- Take phone call and messages if necessary
- Help people with getting on waiting list or approved for section 8
- Plan game nights, crafts, hobbies, and fun events for the seniors and public
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
High School Diploma -
Red Bank Regional High School
Little Silver, NJ06.2019
Skills
- Organizational Skills
- Customer Service
- Microsoft Office
- Sales
- Marketing
- Management
- Leadership
- Administrative
- Loss Prevention
- Cash Handling
- Customer Retention
- Communication
Certification
TIPS
New Hire University
First-Aid Certified
CPR Certified
Timeline
Sales Consultant
Victra Verizon
11.2022 - 12.2023
Assistant Manager
Journeys
11.2020 - 11.2022
Administrative Assistant/ Senior Activities Coordi
Red Bank Housing Authority
01.2020 - 01.2021
High School Diploma -
Red Bank Regional High School