Marissa Jones
Pelion,South Carolina
Summary
Proven Stylist and Customer Service Specialist, adept in client consultations and work area sanitation, showcased through a track record of fostering client loyalty and enhancing repeat business at SportClips Haircuts. Excelled in team collaboration and verbal communication, significantly contributing to a positive and efficient work environment. Demonstrates a quick learning ability and a commitment to maintaining high customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Stylist
SportClips Haircuts
01.2017 - 10.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Customer Service Representative
Eagle Aviation
10.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
First Priority Ambulance
04.2022 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Barber
Circa Barbershop
01.2023 - 06.2024
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
High School Diploma -
Gilbert High School
Gilbert, SC07.2014
Associates Degree - Cosmetology
Paul Mitchell The School - Columbia
Columbia, SC02.2017
Skills
- Quick Learner
- Customer service
- Work area sanitation
- Appointment Scheduling
- Accurate money handling
- Client Consultations
- [State] Licensed Cosmetologist
- Team Collaboration
- Verbal communication strength
Timeline
Barber
Circa Barbershop
01.2023 - 06.2024
Customer Service Representative
First Priority Ambulance
04.2022 - 01.2023
Customer Service Representative
Eagle Aviation
10.2021 - 04.2022
Stylist
SportClips Haircuts
01.2017 - 10.2021
High School Diploma -
Gilbert High School
Associates Degree - Cosmetology
Paul Mitchell The School - Columbia
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