Marissa Kubeczko
Brookfield,IL
Summary
Dedicated employee with excellent experience in the customer service industry. Great with maintaining professional appearance and demeanor while also completing assigned tasks with focus on quality. Dependable and a quick-learner with effective communication and organization skills. Has a background in various office settings. Knowledgeable about HIPAA security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time. Dependable candidate that is successful at managing multiple priorities with a positive attitude. Self-motivated work ethic to perform effectively in independent or team environments. A hardworking team player that is responsible, punctual and productive while working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Duly Health And Care
Lombard, IL
08.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
- Check patients in for their procedures
- Make phone calls for upcoming procedures to give times of arrival and answer any questions needed
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Managed high call volumes, directing calls to appropriate departments
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage for procedures and upcoming appointments
- Making patient charts and taking them apart to scan into medical records
Receptionist
Magic Nails & Spa - Nail Salon
Countryside, IL
08.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Shift Leader
Q-BBQ
09.2016 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Rotated merchandise and displays to feature new products and promotions.
Shift Leader
Red Mango
07.2015 - 09.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Opened and closed the store
- Did nightly deposits and stock
Education
High School -
Lyons Township High School
La Grange, IL05.2015
Skills
- Front Desk Operations
- Call Answering and Routing
- Computer Proficiency
- Positive Attitude and Energetic
- Payment Collection
- Insurance Verification
- Microsoft Office
- Reminder calls
- Outpatient Care
- Basic Life Support for Health Care Providers (BLS)
- Administrative Support
- Medical Charting
Timeline
Medical Receptionist
Duly Health And Care
08.2022 - Current
Receptionist
Magic Nails & Spa - Nail Salon
08.2021 - 08.2022
Shift Leader
Q-BBQ
09.2016 - 01.2021
Shift Leader
Red Mango
07.2015 - 09.2016
High School -
Lyons Township High School