MARISSA LEXA
Spokane Valley,WA
Summary
Seasoned Auto Claims Adjuster with a three-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
GEICO, Government Employees Insurance
06.2022 - Current
- Evaluated and investigated over 3000 auto claims in 2023 and decided whether insurer should pay claim.
- Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Increased efficiency in claims handling through effective use of technology tools and systems.
- Developed ongoing professional development plans to stay current on industry trends and regulatory changes.
- Assessed complex claims and accurately determined value of damages.
- Kept current on insurance regulations, laws, policies and procedures.
Scheduler
Inland Imagining
04.2018 - 05.2022
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Handled over 100 calls a day with 98% customer satisfaction.
Sterile Processing Tech II
Providence sacred heart
11.2017 - 03.2018
- Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Evaluated medical equipment and recommended upgrades when necessary.
IT Data Services Associate
PAML
02.2017 - 11.2017
- Collaborated with IT staff on system upgrades or modifications required for optimal performance of the databases.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Streamlined data retrieval processes for increased efficiency in reporting and analysis tasks.
Resolution Tech II/Customer Service
PAML
04.2015 - 02.2017
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
Education
High school or equivalent -
East Valley High School
Spokane Valley, WA06.2009
Skills
- Insurance Policy Understanding
- Knowledgeable in CCC One
- Auto damage appraisal
- Claims Handling
- Relationship Building
- Customer service expertise
- Auto repair understanding
- Leadership Qualities
- Negotiation Management
- Documentation Management
Additional Information
I am committed to professionalism and am highly organized. I can work under strict deadline schedules with attention to detail. I have excellent written and verbal communication skills. I am always willing to learn new aspects and procedures to ensure productivity and success.
Certification
- I-Car Platinum - 2024
Timeline
Auto Damage Adjuster
GEICO, Government Employees Insurance
06.2022 - Current
Scheduler
Inland Imagining
04.2018 - 05.2022
Sterile Processing Tech II
Providence sacred heart
11.2017 - 03.2018
IT Data Services Associate
PAML
02.2017 - 11.2017
Resolution Tech II/Customer Service
PAML
04.2015 - 02.2017
High school or equivalent -
East Valley High School