Marissa Lunde
WEST FARGO
Summary
Dedicated professional with a proven track record of enhancing customer satisfaction at Walmart through expert product selection and efficient order fulfillment. Skilled in navigating complex routes (DoorDash) and ensuring safety (Maddock Parks & Rec), demonstrating exceptional planning and empathy. Achieved high satisfaction ratings by leveraging customer service expertise and physical stamina.
Professional shopper with robust experience in online retail environments, adept at curating personalized shopping experiences. Strong ability to understand and anticipate customer needs, ensuring satisfaction and loyalty. Proven track record in team collaboration and flexibility to adapt to changing requirements. Skilled in inventory management, product research, and customer communication. Reliable, results-driven, and focused on delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Walmart
03.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Dasher
DoorDash
03.2020 - 03.2021
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Lifeguard
Maddock Parks & Rec
06.2017 - 06.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
Early Childhood Education
Lake Region State College
Devils Lake, NDHigh School Diploma -
Maddock Public School
Maddock, ND05-2019
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
- Heavy lifting
- Accurate money handling
- Physical stamina
- Planning and organization
- Answering phones
- Childcare experience
Timeline
Online Personal Shopper
Walmart
03.2021 - Current
Dasher
DoorDash
03.2020 - 03.2021
Lifeguard
Maddock Parks & Rec
06.2017 - 06.2019
Early Childhood Education
Lake Region State College
High School Diploma -
Maddock Public School
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