Marissa Maddy
Greensburg,PA
Summary
Dedicated professional with diverse experience and expertise in multiple roles. Skilled in strategic planning and execution to drive business success. Highly motivated and adaptable to change.
Overview
10
10
years of professional experience
Work History
Resource Planning Coordinator
CVS Caremark Specialty Pharmacy
Monroeville, PA
06.2017 - Current
- Forecasting daily and weekly phone metrics for morning meetings.
- Analyzing data to identify trends in volume.
- Successfully accomplishing daily goals for phone statistics.
- Daily usage of Tableau, Verint, CMS, and Microsoft Excel.
- Manage running Silverlink and coordinating resources, depending on volume.
- Building and running scripts.
- Effectively communicating with my team and other teams/leadership.
- Completing ticket requests for agent updates in the RP Service Center.
Team Lead
CVS Caremark Specialty Pharmacy
Monroeville, PA
06.2016 - 06.2017
- Provided leadership and guidance to PAH team members.
- Monitored and evaluated team performance and responsibilities.
- Created daily reports on phone metrics.
- Created daily WAA assignments.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Ran the outbound phone dialer, depending on availability for each specific group of calls.
- Ran Silverlink for PAH calls.
Pharmacy Service Representative
CVS Specialty Pharmacy
Monroeville, PA
12.2015 - 06.2016
- Provided excellent customer service, took incoming calls, and processed orders.
- Promoted to the Priority Issues Team.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Utilized investigative skills to identify reasons for service delays or issues.
- Special Point Of Contact for multiple Patients.
Sales Associate
David's Bridal
Monroeville, PA
10.2014 - 12.2015
- Wedding dress and special occasion sales.
- Daily team meetings for sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Plum Senior High School
Plum, PA06-2011
Skills
- Data collection
- Analyzing reports
- Team collaboration and oversight
- Decision-making
- Effective communication
- Task prioritization
- Familiar with Verint, Tableau, CMS, and Microsoft Excel
Timeline
Resource Planning Coordinator
CVS Caremark Specialty Pharmacy
06.2017 - Current
Team Lead
CVS Caremark Specialty Pharmacy
06.2016 - 06.2017
Pharmacy Service Representative
CVS Specialty Pharmacy
12.2015 - 06.2016
Sales Associate
David's Bridal
10.2014 - 12.2015
High School Diploma -
Plum Senior High School
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