Marissa Marquez
El Paso,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Cheddars Scratch Kitchen. Proven ability to enhance guest satisfaction through effective communication and team collaboration. Skilled in cash handling and resolving customer inquiries, ensuring a seamless dining experience while maintaining high hygiene standards.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in Server role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cheddars Stratch Kitchen
07.2025 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Chilis's Bar and Grill
01.2023 - 05.2025
- Managed customer inquiries and resolved issues to foster positive dining experiences.
- Processed payments accurately using point-of-sale system to streamline transactions.
- Adapted quickly to changing environments during peak hours, ensuring efficient service delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
High School Diploma -
Horizon High School
14651 Horizon Blvd, El Paso TX05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Communication skills
- Sales techniques
Certification
Certification of CCMA
(Medical Assistant)
Certification of CET
(Electrocardiogram Technician)
Certification of CPT
(Phlebotomy Technician)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Cheddars Stratch Kitchen
07.2025 - Current
Server
Chilis's Bar and Grill
01.2023 - 05.2025
High School Diploma -
Horizon High School
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