Marissa Martinez

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Prepared and administered medications to alleviate patient symptoms.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Float to work in Specialty Practices (Family & Internal Med/Peds/OBGYN/GI/ENT/Neurology)

Extern Hours

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
• Trained new team members on procedures, customer service, and sales techniques.