Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Mauter

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. A team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable, As well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks Coffee
03.2018 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Nanny

Self Employed
05.2018 - 08.2022
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Taught children basic life skills, manners and personal hygiene.
  • Engaged with children on individual basis to build positive relationships.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Team Member

Jamba Juice
01.2014 - 03.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Associate of Science - Psychology

Fullerton College
Fullerton, CA
06.2023

High School Diploma -

La Entrada
Yorba Linda, CA
06.2016

Skills

  • Workstation Maintenance
  • Communications Strategies
  • Operational Efficiency and Safety
  • Daily Cash Management
  • Coffee and Tea Expertise
  • Opening and Closing Coordination
  • Serve Customer Needs
  • Station Preparation
  • Coffee Machinery
  • Guest Inquiries
  • Exceptional Customer Service
  • Ability to Adapt

Timeline

Nanny

Self Employed
05.2018 - 08.2022

Barista

Starbucks Coffee
03.2018 - Current

Team Member

Jamba Juice
01.2014 - 03.2018

Associate of Science - Psychology

Fullerton College

High School Diploma -

La Entrada
Marissa Mauter