Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Marissa McAllister

Fort Worth,Texas

Summary

Dedicated and results-oriented customer service representative with a proven track record of enhancing customer satisfaction and improving team dynamics over 5 years. Strong communication, organization, and time management skills. Adept at resolving challenging situations promptly and effectively. Demonstrated ability to successfully oversee multiple divisions simultaneously, delivering optimal results with unwavering focus.

Overview

5
5
years of professional experience

Work History

General Manager

Heim BBQ
01.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Used scheduling software to create all schedules for management, front of house, back of house, and smokehouse.
  • Precisely counted weekly and monthly inventory. Also, adjusted any variances and coached staff on better inventory practices.
  • Audited and worked on payroll for all employees weekly
  • Coordinated weekly food supply and liquor orders with multiple distributors

ASSISTANT GENERAL MANAGER

HEIM BBQ MANAGEMENT
08.2023 - 01.2025
  • Improves restaurant efficiency by managing operations during shifts and product quality, resulting in a 20% increase in customer satisfaction ratings.
  • Used scheduling software to create all schedules for management, front of house, back of house, and smokehouse.
  • Precisely counted weekly and monthly inventory. Also, adjusted any variances and coached staff on better inventory practices.
  • Audited and worked on payroll for all employees weekly
  • Coordinated weekly food supply and liquor orders with multiple distributors
  • Communicated efficiently through the company’s commissary kitchen to replenish fresh food items as needed for service
  • Completed weekly health audits for the restaurant to ensure everything is functioning and cleaned properly
  • Communicated daily with General Manager, Operations Manager, and Catering Manager to ensure the restaurant and customer orders are fulfilled accurately and professionally
  • Managed and updated certifications in Food Safety and TABC
  • Performing daily food safety protocols, such as recording food temperatures and checking storage equipment
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and coached employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

Front of House Associate

HEIM BBQ
06.2021 - 08.2023
  • Worked as front of house cashier, expo, and to-go associate
  • Selected upon the very few associates to provide service for the company’s catering department. Traveled and served at many private events
  • Certified in Food Safety and TABC
  • Answered telephone professionally to help and take pick up orders for customers.
  • Remembered, recited and promoted variety of menu items.
  • Streamlined order-taking process for increased efficiency in food delivery to guests.
  • Liaised between kitchen staff and customers regarding allergies or other specific needs, ensuring clear communication at all times.
  • Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
  • Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
  • Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
  • Trained new hires on front of house procedures, contributing to a cohesive team dynamic.

DELIVERY DRIVER MANAGER

AMAZON
06.2020 - 05.2021
  • Hired on as delivery driver, one month in was promoted to lead driver, after another two months promoted again to dispatcher overseeing drivers daily.
  • Dispatched and organized drivers throughout the day with their route making sure they stayed on task and are delivering efficiently.
  • Provided and coordinated help for other drivers who struggled with delivery routes and provided coaching before, during, and after routes
  • Used scheduling software to create schedules for all staff
  • Regulated daily Amazon safety protocols
  • Performed daily vehicle inspections
  • Worked in the field and delivered packages when needed
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Implemented safety protocols to minimize accidents and injuries among delivery drivers.
  • Verified validity of vehicle inspection stickers and registrations.
  • Addressed maintenance needs proactively by scheduling routine servicing appointments for company vehicles, reducing unexpected downtime due to mechanical problems.

Education

Bachelor's of Science - Pre-Athletic Training

Kansas Wesleyan University
Salina, KS
05.2020

High School Diploma -

Temecula Preparatory High School
Winchester, CA
06.2016

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Labor cost controls

Timeline

General Manager

Heim BBQ
01.2025 - Current

ASSISTANT GENERAL MANAGER

HEIM BBQ MANAGEMENT
08.2023 - 01.2025

Front of House Associate

HEIM BBQ
06.2021 - 08.2023

DELIVERY DRIVER MANAGER

AMAZON
06.2020 - 05.2021

Bachelor's of Science - Pre-Athletic Training

Kansas Wesleyan University

High School Diploma -

Temecula Preparatory High School

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