Summary
Overview
Work History
Education
Skills
References
Timeline
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Marissa Messina

San Diego,CA

Summary

Hardworking and personable Senior Recruiter offering 5+ years of experience in Customer Service. Adept at sourcing, screening and sorting candidates for relevant openings. Knowledgeable about assessment, interviewing and onboarding processes.

Overview

4
4
years of professional experience

Work History

Senior Recruiter

Medical Professionals
10.2022 - Current
  • Partner with departmental managers to determine hiring needs and subsequently provide candidate recommendations.
  • Advertise job opportunities on job boards including Zip Recruiter and Indeed.
  • Pre-screen resumes and conduct phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Schedule interviews for candidates in accordance with manager's schedule.
  • Collaborate with HR leadership regarding candidate salary determinations.
  • Guide candidates through onboarding requirements prior to intended start date.
  • Continue to work with employees throughout the full cycle of their contract to guarantee employer/employee satisfaction.
  • Consistently meet or exceed monthly sales quotas to ensure that yearly sales goals are met.

Customer Service Representative

Beyond Yoga
10.2020 - 10.2022
  • Answered a high volume amount of calls, emails, and chats regarding customer inquiries.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly and efficiently to meet daily ticket quotas.
  • Cross-trained and provided backup support for our wholesale department.

Group Fitness Instructor

F45 Training
07.2019 - 10.2020
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Monitored participant progress and provided positive reinforcement to support goal achievement.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Assisted with marketing and promoting of classes and services.
  • Set up and broke down equipment before and after classes.

Education

Bachelor of Science - Kinesiology

California State University - Northridge
Northridge, CA
05.2015

Skills

  • Effective Communication
  • Active Listening
  • Creative Problem Solving
  • Customer Relations
  • Time Management
  • Full Cycle Recruiting
  • Sales Closing

References

  • Paige Weber - Coworker/STS at Medical Professionals - 760.473.5766
  • Becky Segura - Manager at Beyond Yoga - 909.815.4974
  • Kristin Jordan - Owner/Manager at Unlimited Fitness - 248.506.8698



Timeline

Senior Recruiter

Medical Professionals
10.2022 - Current

Customer Service Representative

Beyond Yoga
10.2020 - 10.2022

Group Fitness Instructor

F45 Training
07.2019 - 10.2020

Bachelor of Science - Kinesiology

California State University - Northridge

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Marissa Messina