Marissa Milligan
Monaca,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Select Rx
05.2023 - Current
- Vial cycle fill technician.
Compounding Pharmacy Technician, Inventory Coord.
Personalized Skin Solutions
10.2022 - 04.2023
- Assisted pharmacists in the sterile laboratory compounding prescription creams.
- Operated an Accutec machine with depositing the proper amount of rx creams in bottles.
- Preformed weekly cycle counts of all pharmacy supplies.
- Ordered supplies three weeks in advance for entire warehouse, lab and fulfillment.
Optical Department Manager
Costco Wholesale
05.2020 - 07.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Performed data entry of patient glasses and/or contact lens prescription along with other personal information.
- I completely revamped my department. I hired and trained new opticians. I reorganized the entire department to achieve a more efficient work flow.
- My department went from #90 to #2 for highest percentage of second pair sales for all the Costco warehouses in the United States.
- We made department of the year in the spring of 2022.
Senior Pharmacy Technician
Costco Wholesale
05.2008 - 05.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Merchandising Specialist
Costco Wholesale
04.2003 - 05.2008
- Arranged merchandise in alignment with store planogram.
- Changed displays to reflect new promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Optimized store displays and appearance via strategic merchandising.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Maintained clean store by returning items to proper places.
Education
No Degree - Pharmacy Technician Certification Program
Community College of Beaver County
Monaca, PA05.2008
High School Diploma -
Seneca Valley High School
Harmony, PA06.2002
Skills
- Preparing Bulk Medications
- Storage Maintenance and Security
- Answering Customer Questions
- Typing Medication Labels
- Prescription Review
- Reviewing Patient Information
- Updating Medication Histories
- Proper Labeling Procedures
- Organization and Prioritization
- Manual and Automated Medication Dispensing
- Troubleshooting Malfunctioning Equipment
- Extremely accurate with data input
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Optician
Timeline
Pharmacy Technician
Select Rx
05.2023 - Current
Compounding Pharmacy Technician, Inventory Coord.
Personalized Skin Solutions
10.2022 - 04.2023
Optical Department Manager
Costco Wholesale
05.2020 - 07.2022
Senior Pharmacy Technician
Costco Wholesale
05.2008 - 05.2020
Merchandising Specialist
Costco Wholesale
04.2003 - 05.2008
No Degree - Pharmacy Technician Certification Program
Community College of Beaver County
High School Diploma -
Seneca Valley High School
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