Marissa Muniz
Kenosha,WI
Summary
Dynamic retail manager with over five years of experience driving sales and enhancing team performance. Recognized for developing effective upselling strategies and providing exceptional customer service while managing daily operations. Committed to fostering a motivated team environment that meets and exceeds business objectives.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Store Manager
White House Black Market
Pleasant Prairie, Wisconsin
12.2024 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained and supervised sales associates, resulting in improved service quality and customer satisfaction.
- Assisted in managing daily store operations and customer service standards.
- Resolved customer complaints, ensuring high satisfaction levels and repeat business.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented visual merchandising strategies, enhancing product presentation and attracting customer interest.
- Developed promotional displays to drive customer engagement in the outlet store.
Sales Lead
Pandora Jewelry Store
Pleasant Prairie, WI
09.2023 - 12.2024
- Strengthened client relationships by delivering timely product updates and relevant information.
- Addressed customer complaints promptly, ensuring adherence to quality standards.
- Maintained relationships with existing clients by providing product updates and information.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Prepared detailed forecasts for future sales volumes based on past trends.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Oversaw sales floor operations to assist customers effectively and ensure proper merchandise availability.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Operated cash register to process customer transactions and returns efficiently. using POS system and processed sales and returns.
Floor Supervisor- Full Time/Part Time
Tommy Hilfiger
Pleasant Prairie, WI
02.2021 - 02.2024
- Supervised and evaluated staff performance, providing feedback and guidance.
- Resolved customer complaints in a timely and professional manner.
- Resolved customer complaints efficiently, ensuring customer satisfaction and loyalty.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Processed customer payments accurately and efficiently.
- Maintained a clean, organized, and safe work environment at all times.
- Tracked weekly sales data to uncover trends, informing strategies for improved customer engagement.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
Assistant Store Manager
Lane Bryant Outlet
Pleasant Prairie, WI
10.2021 - 09.2023
- Managed daily store operations, focusing on customer service, inventory management, and staff scheduling to enhance overall store performance.
- Monitored sales activities to ensure customer satisfaction and quality of goods through effective service delivery.
- Coached and developed store associates through formal and informal interactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Scheduled shifts for store staff to ensure adequate coverage during peak hours. to achieve adequate staffing.
- Reviewed monthly sales and performance reports to inform operational planning and strategic decision-making.
- Reviewed monthly sales data to support operational planning. and performance reports to support operational planning and strategic decision-making.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Wilsons Leather
Pleasant Prairie, WI
09.2018 - 12.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure customer satisfaction and product quality.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Resolved customer complaints promptly and addressed issues during store hours to maintain service standards.
- Provided leadership during peak business hours, motivating staff to achieve sales targets.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
Food Service Team Leader
Hungry Head Sandwich Shop
Kenosha, WI
11.2014 - 09.2018
- Adhered strictly to health codes when preparing meals for customers; followed recipes accurately.
- Maintained inventory of supplies and equipment; ordered additional items.
- Trained new employees on job duties, policies, and procedures.
- Performed routine maintenance tasks such as cleaning floors, counters, shelves, in order to keep the kitchen area sanitary.
- Performed routine maintenance tasks such as cleaning floors, counters, shelves, in order to keep the kitchen area sanitary.
- Coordinated daily task list with employees, assigning specific tasks to ensure efficient workflow.
Education
High School Diploma -
Tremper High School
Kenosha, WI 09.2015 - 05.2019
Skills
- Store management
- Inventory Management
- Sales techniques
- Upselling techniques
- Customer Engagement
- Product Knowledge
- Associate coaching
- Team building
Timeline
Assistant Store Manager
White House Black Market
12.2024 - Current
Sales Lead
Pandora Jewelry Store
09.2023 - 12.2024
Assistant Store Manager
Lane Bryant Outlet
10.2021 - 09.2023
Floor Supervisor- Full Time/Part Time
Tommy Hilfiger
02.2021 - 02.2024
Assistant Store Manager
Wilsons Leather
09.2018 - 12.2020
High School Diploma -
Tremper High School
09.2015 - 05.2019
Food Service Team Leader
Hungry Head Sandwich Shop
11.2014 - 09.2018