Marissa Navarro
Fort Worth,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Elite Lifeguards
Las Vegas, Nevada
05.2024 - 08.2025
- Coordinated staff schedules to optimize coverage and productivity.
- Provided training support for new team members on operational procedures.
- Facilitated communication between management and staff regarding policy updates.
- Conducted regular team meetings to discuss goals and address concerns.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
House Leader
Faith Lutheran/Baja Bound
Las Vegas, Nevada
03.2024 - 03.2024
- Organized fundraising events to support charitable activities and outreach programs.
- Evaluated program effectiveness through participant feedback and volunteer input.
- Communicated regularly with team members to coordinate project tasks and timelines.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
Lifeguard
Elite Lifeguards
Las Vegas, Nevada
05.2022 - 09.2022
- Monitored pool activities to ensure guest safety and adherence to rules.
- Responded quickly to emergencies and provided first aid as needed.
- Monitored swimmers to ensure safety in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Filled out incident and accident reports and submitted to supervisor.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Bachelor of Science -
Texas Christian University
Fort Worth, TX05-2028
High School Diploma -
Faith Lutheran Middle And High School
Las Vegas, NV05-2024
Skills
- Team leadership
- Employee supervision
- Team collaboration
- Reporting and documenting
- Multitasking and organization
- Customer service
- Policy enforcement
Certification
- CPR certified
Languages
Spanish
Native/ Bilingual
Affiliations
- Participate in Mission Trips
- Fundraised money towards Education
- Participate in Hope and Care Outreach
Timeline
Assistant Manager
Elite Lifeguards
05.2024 - 08.2025
House Leader
Faith Lutheran/Baja Bound
03.2024 - 03.2024
Lifeguard
Elite Lifeguards
05.2022 - 09.2022
Bachelor of Science -
Texas Christian University
High School Diploma -
Faith Lutheran Middle And High School
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