Marissa Noble
Pickton
Summary
Experienced 911 Emergency Dispatcher with a strong track record at Hopkins County EMS, adept at managing high-pressure situations. Expertise in emergency response and active listening, leading to effective prioritization of urgent calls and successful training of new personnel. Demonstrated ability to enhance team efficiency through compassionate customer service and proficient use of communication equipment. Resilient 911 Emergency Dispatcher recognized for high productivity and efficient task completion. Skilled in emergency response coordination, crisis communication, and information analysis. Excel in quick decision-making, effective communication, and empathy under pressure, ensuring swift and appropriate responses to emergency situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Hopkins County EMS
Sulphur Springs
12.2024 - Current
- Prioritized and received emergency calls, assessing urgency for medical assistance and public safety.
- Provided clear instructions to callers during critical situations to ensure effective response.
- Operated communication equipment to relay vital information to emergency responders promptly.
- Maintained accurate incident records for all dispatched calls to ensure accountability.
- Trained new dispatch personnel on established protocols and procedures to enhance team efficiency.
- Managed high-stress situations with professionalism, ensuring calm decision-making under pressure.
- Routed non-emergency calls to relevant departments or agencies appropriately.
- Updated database records with detailed incident notes, including suspect and vehicle descriptions.
Education
High School Diploma -
Como-Pickton Highschool
Como, TX05-2024
Skills
- Emergency response and first aid
- Stress management strategies
- Active listening skills
- Decision making under pressure
- Communication equipment proficiency
- BLS certification
- Compassionate customer service
Certification
- I have my First aid and CPR certifications
- I have My BLS certification
Timeline
911 Emergency Dispatcher
Hopkins County EMS
12.2024 - Current
High School Diploma -
Como-Pickton Highschool