Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Marissa North

Stockton,CA

Summary

I'm a motivated and empathetic professional with experience in fast-paced and technical environments. I'm known for handling issues with empathy and accuracy, and I always aim to make things easier for customers. I'm comfortable juggling multiple tasks, communicating clearly, and finding practical solutions. I genuinely enjoy helping people and take pride in going above and beyond. I'm now looking to join a team where I can keep learning, grow my skills, and make a real difference.

Overview

6
6
years of professional experience

Work History

Manufacturing Associate II

Cepheid
05.2022 - Current
  • Operate Manufacturing line
  • Make minor adjustments
  • Ensure quality of all product/equipment
  • Troubleshoot machine issues
  • Use Labelview software to print labels (about 60K-100K)
  • Use Microsoft Word/Excel daily
  • Collaborate with Senior Scientists to qualify new assays
  • Fill out controlled documents
  • Use GDP when filling out all documents
  • Follow GMP/SOP Guidelines
  • Transact used stock into SAP
  • Lead Related Responsibilities
  • Subject Matter Expert for Label Station and Flow Wrap
  • Worked effectively in fast-paced environments.
  • Operated machinery to ensure efficient production processes and maintain quality standards.

Customer Service

The Home Depot
11.2020 - 12.2021
  • Process Returns
  • Order Pickups
  • Customer Service related phone calls
  • Special ordering
  • Find answers for any and all customer questions
  • Cross-Trained (Paint, Hardware, Lumber, Appliances, Flooring)
  • Utilized exceptional customer service skills to satisfy all needs.
  • Delivered exceptional customer service by addressing concerns promptly and professionally.

Packer Associate

Amazon
02.2020 - 11.2020
  • Operated packing machinery to ensure efficient and accurate product preparation.
  • Inspected products for quality assurance, reducing errors in packaging processes.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Trained new associates on safe handling procedures and operational protocols.
  • Maintained cleanliness and organization of packing area to comply with safety standards.
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Exceeded packing metrics of 140+ packages per hour.
  • Coordinated efficient packing processes to ensure timely shipment of products.

Cashier/Cook

Rice Pot Movement
05.2019 - 09.2019
  • Take Orders
  • POS System/Cash Handling
  • Prepare Food
  • Deliver to Customer
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Increased sales of promotional items by informing customers about current offers.

Education

High School Diploma -

Tokay High School
Lodi, CA
01.2020

Skills

  • Communicates Effectively
  • Problem Solving/Creative Solutioning
  • Conflict Resolution
  • Attention to detail
  • Analytical
  • Adaptability
  • Time Management
  • Multitasking
  • Continuously Learns
  • POS Systems/Cash Handling
  • Microsoft Word/Excel
  • Team Work
  • Data Analysis and Reporting
  • Special Ordering using communication tools

Accomplishments

  • Make It Happen Award
  • Above and Beyond recognition
  • SME of Label Station and Flow Wrap
  • Skills Master

Timeline

Manufacturing Associate II

Cepheid
05.2022 - Current

Customer Service

The Home Depot
11.2020 - 12.2021

Packer Associate

Amazon
02.2020 - 11.2020

Cashier/Cook

Rice Pot Movement
05.2019 - 09.2019

High School Diploma -

Tokay High School

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Marissa North