Marissa Ovalle
Wood Dale,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Gerber Collision And Glass
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Jewel Osco
07.2020 - 05.2021
- Optimized customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices.
Grocery Shopping Assistant
Jewel Osco
07.2020 - 05.2021
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Optimized the shopping process for improved order completion times and increased daily productivity.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
Grocery Stocker
Jewel Osco
07.2020 - 05.2021
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items.
- Optimized product restocking processes for increased efficiency and reduced time spent on tasks.
Education
Bachelor of Science - Health Science Technology
Elmhurst University
Elmhurst, IL08.2026
Skills
- Consultative Sales
- Product Knowledge
- Information Security
- Call Management
- Appointment Scheduling
- Conflict Resolution
- Customer Service
- Process Optimization
Timeline
Customer Service Representative
Gerber Collision And Glass
11.2022 - Current
Cashier
Jewel Osco
07.2020 - 05.2021
Grocery Shopping Assistant
Jewel Osco
07.2020 - 05.2021
Grocery Stocker
Jewel Osco
07.2020 - 05.2021
Bachelor of Science - Health Science Technology
Elmhurst University
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