MARISSA OWENS
Richardson,TX
Summary
Goal-oriented Bankruptcy Specialist with an eye on deadlines and commitment to building professional relationships. Highly respectful employee with over 5 years of guaranteeing data integrity and confidentiality while handling customer calls with patience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bankruptcy Specialist
North Texas Toll Authority
11.2022 - Current
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Collaborated with attorneys to develop strategies for each case.
- Created weekly, monthly and quarterly expense reports.
Customer Service Representative
North Texas Toll Authority
04.2022 - 11.2022
- Answered multi-line phone system and promptly transferred calls.
- Documented and distributed messages to support timely communications.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated company databases and visitor logs with daily data and incident information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Established and maintained good communications with personnel and clientele.
- Managed over 50 customer calls per day.
Legal Intern
League of Justice
08.2021 - 01.2022
- Drafted and proofed legal correspondence to verify details and reduce errors
- Gathered and analyzed research data and presented reports of significant findings.
- Participated in ongoing training to enhance own job skills and knowledge
- Investigated facts with thorough research of public records and internet sources.
- Defined problems, collected data, established facts and validated conclusions.
- Reviewed legal information and proofed documentation for errors.
- Gained valuable insight into regulations and policies associated with Entertainment law.
- Sorted legal documents, filing and case materials in clear, orderly systems.
Education
Legal Drafting Course -
Paralegal Charm School
Atlanta, GA05.2023
Bachelor of Science - Criminal Justice
Texas A&M University
Commerce, TX05.2022
Associate of Arts -
Collin County Community College
MCKINNEY, TX05.2019
Skills
- Documentation Processing
- Deadline-Oriented
- Database Management
- Legal Documentation
- Office Support
- Legal Research
- Database Software
- Project Management
- Critical Thinking
Certification
Notary Public commission in the state of Texas.
Timeline
Bankruptcy Specialist
North Texas Toll Authority
11.2022 - Current
Customer Service Representative
North Texas Toll Authority
04.2022 - 11.2022
Legal Intern
League of Justice
08.2021 - 01.2022
Legal Drafting Course -
Paralegal Charm School
Bachelor of Science - Criminal Justice
Texas A&M University
Associate of Arts -
Collin County Community College
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