Ruby Williams
Bankruptcy Specialist
Richmond,VA
Summary
Adept at legal writing and fostering professional relationships. My expertise in documentation processing and ability to resolve customer complaints with empathy have enhanced client satisfaction and loyalty, showcasing my blend of technical proficiency and exceptional interpersonal skills.
Multitasking with eye on deadlines and commitment to building professional relationships with attorneys, bankruptcy court personnel and trustees. Highly respectful employee with over 13 years of guaranteeing data integrity and confidentiality while handling customer calls with patience. Remaining composed in all types of difficult situations.
Overview
20
20
years of professional experience
Work History
Bankruptcy Specialist
Internal Revenue Service, IRS
05.2006 - 12.2019
- Streamlined communication channels between clients and creditors, fostering transparent and constructive dialogue.
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
Customer Service Representative
Internal Revenue Service, IRS
10.1999 - 05.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Business Administration
Medaille College
Buffalo, NY06-1983
Associate of Science - Accounting And Finance
Bryant And Stratton College
Buffalo, NY06-1981
Skills
- Legal writing
- Legal Research
- Documentation processing
- Data Entry
Timeline
Bankruptcy Specialist
Internal Revenue Service, IRS
05.2006 - 12.2019
Customer Service Representative
Internal Revenue Service, IRS
10.1999 - 05.2006
Bachelor of Science - Business Administration
Medaille College
Associate of Science - Accounting And Finance
Bryant And Stratton College
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